Summary
Overview
Work History
Education
Skills
Software
Certification
Accomplishments
Timeline
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John Smith

Cliff Island,ME

Summary

Client Services Manager providing leadership to [Job titles] and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.

Overview

22
22
years of professional experience
2
2
Certifications
5
5
Languages

Work History

Senior Project Manager

Seton Hospital
06.2012 - Current
  • Streamlined IT logistics and administration operating cutting costs by 25%.
  • Diagnosed problems with hardware and operating systems
  • Successfully migrated two servers to new data architecture. Maintained the user database of over 300000 patients.
  • Managed the project for lean training for all IT Support Officers

Junior Project Manager

Seton Hospital
03.2004 - 07.2010
  • Oversaw all major hospital IT projects for 10+ years, focus on cost reduction.
  • Responsible for creating, improving, and developing IT project strategies.
  • Implemented the highly successful Lean Training and Six Sigma projects.
  • Cut costs by 32% in less than six months.
  • Reduced the costs of IT maintenance in 2015 by successfully rebuilding the server infrastructure resulting in over $50'000 of annual savings.

IT Support Officer

Seton Hospital
03.2002 - 05.2004
  • Provided support for project managers and hospital staff for 2 years.
  • Prepared for over 100 infrastructure performance analyses and reports.
  • Implemented a new tracking dashboard, cutting manual data input by 80%.
  • Successfully resolved over 200 issues in regards to IT infrastructure

Education

Masters Degree - Computer Science FOS

University of Maryland
My City, My State
04.2001 -

Bachelors - Computer Networks

University of Maryland
MD, US
04.2001 -

Skills

Client Liaison

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Software

Microsoft Project

MS Windows Server

Linux/Unix

Microsoft Excel

Certification

Certified Protection Officer (CPO)

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of staff members.
  • Documented and resolved which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Project Manager

Seton Hospital
06.2012 - Current

Junior Project Manager

Seton Hospital
03.2004 - 07.2010

Member Institute of Logistics and Transport (MILT)

02-2003

Certified Protection Officer (CPO)

08-2002

IT Support Officer

Seton Hospital
03.2002 - 05.2004

Masters Degree - Computer Science FOS

University of Maryland
04.2001 -

Bachelors - Computer Networks

University of Maryland
04.2001 -

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John Smith