John Smith
Dover,DE
Summary
Dynamic leader with a proven track record at Wayman Fire Protection, enhancing operational efficiency, data analytics, and business development. I excel in complex problem-solving and fostering robust customer relationships. My approach has consistently resulted in improved team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Manager - Strategic Initiatives
Wayman Fire Protection
04.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Sales and Operations Manager
Wayman Fire Protection
09.2021 - 03.2023
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
Sales Manager
Wayman Fire Protection
06.2018 - 09.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Established and cultivated solid business relationships with new or existing customers.
Sales Engineer
Wayman Fire Protection
08.2013 - 05.2018
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Department Manager
Wayman Fire Protection
04.2011 - 08.2013
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed 22 field technicians, scheduler, and billing administrator for Inspections Department.
- Revamped sales team and scheduling process.
- Revenue Growth from 2.1M to 3.5M in two years
Various Field Technician Positions
Wayman Fire Protection
04.2003 - 04.2011
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Education
Bachelor of Science - Electronic/Electrical Engineering Technology
Delaware State University
Dover, DE05.1999
Associate of Science - Electronics Technology
University of Phoenix
Online09.1997
Skills
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Business Development
- Staff Training and Development
Additional Information
United States Coast Guard October 1990- September 1996- Honorable Discharge
Timeline
Manager - Strategic Initiatives
Wayman Fire Protection
04.2023 - Current
Sales and Operations Manager
Wayman Fire Protection
09.2021 - 03.2023
Sales Manager
Wayman Fire Protection
06.2018 - 09.2021
Sales Engineer
Wayman Fire Protection
08.2013 - 05.2018
Department Manager
Wayman Fire Protection
04.2011 - 08.2013
Various Field Technician Positions
Wayman Fire Protection
04.2003 - 04.2011
Bachelor of Science - Electronic/Electrical Engineering Technology
Delaware State University
Associate of Science - Electronics Technology
University of Phoenix
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