John Smith
Pine Hill,NJ
Summary
Resourceful Front Desk Staff Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and administrative support. Excel using communication, problem-solving, and adaptability to ensure smooth front desk operations and positive guest experiences. Skilled in providing top-notch customer service, managing administrative tasks, and ensuring smooth operation of front desk functions. Proven capabilities in scheduling appointments, handling high volume calls, and resolving customer inquiries with efficiency. Demonstrated strengths include multitasking, problem-solving and communication skills. Previous roles noted for enhancing guest satisfaction levels and streamlining processes for better productivity. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Staff
The Edge fitness Clubs
Voorhees , NJ
03.2024 - 04.2025
- Greeted and assisted members with check-ins, membership services, and general inquiries, ensuring a welcoming environment.
- Ensured facility rules were followed while providing a welcoming atmosphere for members and guests.
- Collaborated with fitness staff to foster a supportive and motivating environment for all members.
Lifeguard
Big Kahuna’s (formerly Sahara Sam’s Water Park)
Berlin, NJ
07.2023 - 08.2024
- Monitored aquatic areas to ensure guest safety and adherence to facility rules.
- Provided emergency care and first aid during critical situations.
- Delivered exceptional guest service while maintaining a positive and organized environment.
Customer Associate
Wawa
Berlin, NJ
03.2024 - 06.2024
- Assisted customers with purchases and food preparation while ensuring smooth store operations.
- Maintained cleanliness and stocked shelves efficiently in a fast-paced environment.
- Delivered excellent customer service and upheld company standards consistently.
Education
Bachelor of Science -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2028
High School Diploma -
Big Picture Learning Academy
Camden Nj06-2024
Skills
Leadership and Team Collaboration
- Customer Service and Communication
- Emergency Response and Safety Awareness
- Time Management and Multitasking
- Conflict Resolution
- Organizational Skills
- Event Planning and Student Leadership
Accomplishments
- Member of the East Stroudsburg University Football Team (NCAA Division II)
- Spring 2025 Initiate, Kappa Alpha Psi Fraternity, Inc.
- Member of Black Student Union, Men of Color Alliance, and Student Government Association
- 3.2 GPA (Freshman Year)
Languages
English
Native/ Bilingual
Certification
- - Former CPR and Lifeguard Certified (Certification Expired)
Timeline
Front Desk Staff
The Edge fitness Clubs
03.2024 - 04.2025
Customer Associate
Wawa
03.2024 - 06.2024
Lifeguard
Big Kahuna’s (formerly Sahara Sam’s Water Park)
07.2023 - 08.2024
Bachelor of Science -
East Stroudsburg University of Pennsylvania
High School Diploma -
Big Picture Learning Academy
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