John Smith
Kent,OH
Summary
Strong communicator skilled in engaging with customers in person and over the phone to provide product information, process orders, address complaints, and manage account cancellations. Proven ability to identify areas for improvement in product quality, packaging, shipping methods, and billing procedures to enhance customer satisfaction. Proficient in completing contract forms, updating address records, and issuing service discontinuance orders promptly. Skilled at verifying and confirming necessary changes to successfully resolve customer concerns.
Overview
25
25
years of professional experience
Work History
Mechanical and Electrical Assembly
Rockwell Automation
01.2022 - 05.2025
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Tech
Brode Heating and Cooling
10.2017 - 06.2021
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Phone Representative
Venture Data
05.2018 - 08.2019
- Managed escalated calls professionally, working towards swift resolutions that satisfied both customer and company needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Navigated multiple software systems simultaneously, ensuring seamless customer assistance during calls.
- Retained dissatisfied customers by employing conflict resolution skills and offering appropriate solutions.
- Supported high call volume periods, maintaining a professional demeanor under pressure.
- Built rapport with callers through genuine empathy for their concerns while remaining focused on delivering timely solutions.
Marketing Director
Academic Sports Youth Development Institute
08.2000 - 06.2016
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Mentored junior team members, fostering professional development within the organization.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Collections
Dunn & Bradstreet
12.2001 - 08.2003
- Managed accounts receivable, ensuring timely collections and reducing outstanding balances.
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Enhanced cash flow management through diligent accounts receivable monitoring and timely collections efforts.
- Improved collections efficiency by maintaining accurate records of client communications and payment plans.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Prioritized high-value accounts in collections efforts, maximizing recovered revenue from past-due balances.
Education
No Degree - Computer Networking
Community Technology Learning Center
Ravenna, OH01.2007
B.A. - Business Marketing
Central State University
01.2000
High School - C.P. Courses
Kent Roosevelt High School
Kent, OH06-1995
Skills
- Customer service knowledge generation
- Customer relationship management CRM
- Mobile messaging service software
- Network conferencing software
- Unified messaging software
- Voice recognition software
- Point of sale POS software
- Microsoft Office software
- Electronic mail software
- Word processing software
- Spreadsheet software
- Microsoft Outlook
- IBM Lotus Notes
- Microsoft Excel
- Microsoft Word
Summary of Skills and Abilities
- Outstanding Oral Comprehension
- Outstanding Written Comprehension
- Outstanding Oral Expression
- Outstanding Written Expression
- Excellent Problem Sensitivity
- Excellent Reading Comprehension
Timeline
Mechanical and Electrical Assembly
Rockwell Automation
01.2022 - 05.2025
Phone Representative
Venture Data
05.2018 - 08.2019
Service Tech
Brode Heating and Cooling
10.2017 - 06.2021
Collections
Dunn & Bradstreet
12.2001 - 08.2003
Marketing Director
Academic Sports Youth Development Institute
08.2000 - 06.2016
No Degree - Computer Networking
Community Technology Learning Center
B.A. - Business Marketing
Central State University
High School - C.P. Courses
Kent Roosevelt High School
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