John Smith

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Complaint resolution

Payment processing

Client relations

Customer satisfaction measurement

Professional telephone demeanor

Call center operations

Microsoft outlook

Follow-up skills

Scheduling

Call management

Product knowledge

Paperwork processing

Appointment scheduling

Order processing

Team development

Documentation

Administrative support

Microsoft Office Suite

Microsoft PowerPoint

Data collection