John Smrekar
Green Bay,WI
Summary
Dynamic professional with a proven track record at Retail Odyssey, excelling in merchandise stocking and customer relationships. Recognized for enhancing customer satisfaction through exceptional product knowledge and effective teamwork. Adept at time management and critical thinking, consistently achieving sales goals while maintaining a clean and organized shopping environment.
Overview
30
30
years of professional experience
Work History
General Merchandiser
Retail Odyssey
Appleton, WI
01.2015 - 04.2025
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Supervised and trained new staff in performing census.
System Administrator
Appleton Area School District
10 E. College St, Appleton, WI
11.1994 - 10.2010
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain high levels of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
- Achieved notable improvement in network stability by regularly updating system software and applying patches.
- Improved data integrity and reliability by designing and implementing robust backup and recovery strategy.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Evaluated software products to determine compatibility with existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Education
Associate of Applied Science - Computer And Information Systems
Northeast Wisconsin Technical College
Green Bay, WI05.1993
Skills
- Time management
- Quick learner
- Customer relationships
- Dependable and reliable
- Goal setting and prioritization
- Decision-making
- Heavy lifting
- Attention to detail
- Organization and categorization
- Critical thinking
- Teamwork and collaboration
- Motivated team player
- Hand truck operation
- Exceptional time management skills
- Safety procedures
- Vendor relations
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved spacing issues which led to more accurate POG and better utilization of space.
- Was awarded team member of the month 2 times
Timeline
General Merchandiser
Retail Odyssey
01.2015 - 04.2025
System Administrator
Appleton Area School District
11.1994 - 10.2010
Associate of Applied Science - Computer And Information Systems
Northeast Wisconsin Technical College