Summary
Overview
Work History
Education
Skills
Timeline
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John Snarsky, Jr.

Milford,United States

Summary

With a proven track record at Food Bank of Delaware, excelling in operational excellence and team leadership, driving growth and fostering a high-performance culture. Skilled in operations management and customer service, I've successfully led diverse teams to exceed objectives through strategic planning and effective communication, achieving significant organizational advancements.

Overview

32
32
years of professional experience

Work History

Operations Director

Food Bank Of Delaware
10.2021 - 05.2024
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Led, supervised and provided strategic direction for workforce of 50 employees, plus students and volunteers.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Collaborated with executives to develop and execute strategic business plans.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Established quality customer relationships through consistent delivery on commitments.
  • Maintained excellent customer relationships through consistent delivery on commitments.
  • Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
  • Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
  • Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
  • Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
  • Negotiated contracts, pricing structures and delivery schedules.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Boosted customer satisfaction ratings by resolving issues quickly and effectively.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Boosted productivity and verified early completion dates by eliminating production bottlenecks.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
  • Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, trained, and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Manager

Grotto's Pizza
01.2018 - 09.2021
  • Managed sales, payouts and training for NFL Sports betting in Seaford, DE location.
  • Supervised marketing display of sports betting lottery for sales and payout.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

General Manager

Royal Farms
01.2017 - 01.2018
  • Managed all sales of the Delaware Lottery games
  • Trained team on all lottery sale procedures and transactions.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised and effectively trained 30 employees to decrease process lags and boost productivity.
  • Rotated merchandise and displays to feature new products and promotions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Director of Operations

Lefty's Alley & Eats
08.2016 - 12.2017
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
  • Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
  • Actively participated in recruitment efforts by screening candidates during interviews.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
  • Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
  • Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
  • Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
  • Established best practices in customer service, leading to improved satisfaction rates among clients.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Director of Operations

Old Mill Crab House
04.2003 - 08.2016
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
  • Managed vendor relationships to secure high-quality products at the most competitive prices while maintaining strong professional relationships.

Area Supervisor

Domino's Pizza
04.2003 - 08.2016
  • Opened and set up multiple new stores with record sales.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Planned sequence of operations and established schedule.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored new sales associates to contribute to store's positive culture.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
  • Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.

Store Manager

Domino's Pizza
06.1992 - 04.2003
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reported issues to higher management with great detail.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
  • Cultivated a positive work culture that motivated employees to deliver exceptional customer service experiences consistently.
  • Streamlined inventory management for improved cost control and waste reduction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.

Education

No Degree - Education

Delaware State University
Dover, DE
06-1993

High School Diploma -

Caesar Rodney High School
Camden, DE
06-1991

Skills

  • Operational Excellence
  • Staff Training, Development, and Motivation
  • Team Leadership and Strong Staff Management
  • Operations and Inventory Management
  • Customer Service
  • Effective leader and Leadership Training
  • Sales Promotion and Cross-selling Techniques
  • Team Collaboration and Team Building
  • Effective Communication and Active Listening
  • Decision-Making
  • Task Prioritization and Time management abilities
  • Computer Literacy
  • Public Speaking
  • Documentation And Reporting
  • Surveillance techniques
  • Prize distribution, Payout Monitoring, and Financial reconciliations
  • Administration, Management, and Standard Operating Procedures
  • Gaming Area Supervision
  • Gameplay rules

Timeline

Operations Director

Food Bank Of Delaware
10.2021 - 05.2024

General Manager

Grotto's Pizza
01.2018 - 09.2021

General Manager

Royal Farms
01.2017 - 01.2018

Assistant Director of Operations

Lefty's Alley & Eats
08.2016 - 12.2017

Director of Operations

Old Mill Crab House
04.2003 - 08.2016

Area Supervisor

Domino's Pizza
04.2003 - 08.2016

Store Manager

Domino's Pizza
06.1992 - 04.2003

No Degree - Education

Delaware State University

High School Diploma -

Caesar Rodney High School

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John Snarsky, Jr.