JOHN SNATCHKO
Coraopolis,United States
Summary
Experienced and loyal General Manager with over twenty-two years of restaurant management acquired skill. Well versed in daily operations of national brand restaurant while following company standards and policies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Servant Heart Leader
Mission-BBQ
Pittsburgh, PA
11.2022 - 12.2024
- Responsible and accountable for all restaurant activities at all times while providing exceptional food and service
- Accounting
- Receiving
- Scheduling
- Time management
- Teammate one-on-ones
- Coaching and praising
- Maintenance of company Mission, Values, Goal
- Build lasting relationships with community through Service, Going the extra mile, food donations, community events, and service of Veterans and First-responders
- Assessed team performance against established goals and objectives.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
General Manager
Blaze Pizza
Bridgeville, PA
10.2018 - 11.2022
- Responsible and accountable for all restaurant activities at all times while providing exceptional food and service
- Maintain excellent guest satisfaction while being responsible for training and development of employees, maintaining business procedures, accounting, ordering, receiving, stock rotation
- Maintenance of all county certifications, food-safety certifications, and local manager food-safety development, including proctoring of food-safety exams
- Full implementation of accounting and inventory procedures from inception through full integration
- Built lasting relationships with staff and community through fundraising efforts
- Well versed in hiring processes through Indeed, Talentreef, and Workstream
General Manager
TGI Fridays
Robinson, PA
06.2016 - 10.2018
- Maintenance of all company compliance issues including: County Certification, Food-safety certification, OSHA compliance, Pennsylvania Responsible Alcohol Maintenance Program (RAMP), Pennsylvania Owner/Manager certification, Company Alcohol training, and Company New-Hire and on-going training.
- Followed implementation of new accounting and inventory system from inception through full integration, including adding full inventories, inventory worksheets, purchasing, purchasing worksheets and vendors.
Inventory management and trouble-shooting, including daily, weekly and monthly inventories of all cost areas.- Daily restaurant accounting procedures.
- Well versed in ordering, receiving, and storage of weekly inventories.
- Development and adherence to budget involving cost areas of food, beverage, labor, repair and maintenance, supplies, utilities, advertising and promotion, controllable expenses, and profit.
- Maintenance of full man-power plan and adept in areas of talent selection for proper staffing in accordance to business needs.
Assistant General Manager
TGI FRIDAYS
Robinson, United States
03.2012 - 06.2016
- Ensure a safe working environment to reduce risk of injury and accidents through continual repair and maintenance of restaurant.
- Maintain an accurate and up-to-date manpower plan of restaurant staffing needs.
- Staff, train, and develop restaurant managers and hourly employees through orientation, on-going feedback, performance expectations and performance appraisals.
- Directly supervise managers and all Front of House and Back of House employees.
- Respond to Guest Service complaints, taking any and all appropriate actions to turn dissatisfied guests into returning guests.
- Implementation of local and national marketing promotions to increase sales.
- Oversee restaurant operations with annual sales of $2.5 - $3 million
- Responsible for all financial and personnel/payroll related administrative duties in accordance with company policies and procedures.
- Company Certified Coach Trainer in the Pittsburgh Region
- Company Appointed "Best Corner Bar in Town" trainer in the Pittsburgh Region.
Kitchen Manager
TGI Fridays
Robinson, PA
08.2011 - 03.2012
- Responsible for Ordering, Receiving, Proper Storage, and Recipe Adherence of all Food and Non-Alcoholic beverage.
- Staff, train, and develop BOH hourly Team Members through on-going feedback, establishment of performance expectations and by conducting performance appraisals on a regular basis.
- Directly supervise 20-30 BOH Team Members.
- Ensure food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
- Conduct food demonstrations and recipe demonstrations in accordance with national menu implementations.
Bar Manager
TGI FRIDAYS
Bethel Park, United States
11.2006 - 08.2011
- Responsible for adherence to all company policies for FOH management.
- Management of staff of 70 employees at all times.
- Responsible for following guidelines set forth by General Manager in reference to training, development, scheduling, labor, and accounting procedures.
- Responsible for all liquor, beer, and wine purchasing.
- Responsible for maintenance of Alcohol training.
Manager
TGI FRIDAYS
Robinson, United States
08.2004 - 11.2006
- Responsible for adherence to all company policies for FOH management
- Management of staff of 70 employees at all times
- Responsible for following guidelines set forth by General Manager in reference to training, development, scheduling, labor, and accounting procedures
- Responsible for sharing all processes involved with a store opening, including the following: Hiring, training, scheduling, and development for all new employees
Manager
Dingbats Restaurant
Robinson, United States
06.2002 - 08.2004
- Responsible for all Front of House management procedures
Education
High School Diploma -
West Allegheny Senior High School
Imperial, PA06.1988
Skills
- State and Local Regulations
- Food Safety and Preparation
- POS trained
- TalentReef trained
- Hot Schedules trained
- Inventory and Supply management
- Employee management and development
- Manager development
Certification
- Allegheny Certified Food Protection Safety Manager
- RAMP Owner/Manager certified
- ServSafe certified
Timeline
Servant Heart Leader
Mission-BBQ
11.2022 - 12.2024
General Manager
Blaze Pizza
10.2018 - 11.2022
General Manager
TGI Fridays
06.2016 - 10.2018
Assistant General Manager
TGI FRIDAYS
03.2012 - 06.2016
Kitchen Manager
TGI Fridays
08.2011 - 03.2012
Bar Manager
TGI FRIDAYS
11.2006 - 08.2011
Manager
TGI FRIDAYS
08.2004 - 11.2006
Manager
Dingbats Restaurant
06.2002 - 08.2004
High School Diploma -
West Allegheny Senior High School
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