JOHN S. OLIVER
Rochester
Summary
Experienced systems engineer, process engineer, or engineering technician with strong technical integration and specification expertise, combined with exceptional customer support and relationship management skills. Known for versatility, resourcefulness, and adaptability, with a proven track record in troubleshooting and customer engagement. Reputation built on professionalism, integrity, and consistent delivery of results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manufacturing Engineer
KORE Wireless
01.2022 - Current
- Working closely with the Engineering Manager, Production Floor Supervisor, and Client Engagement, this role is responsible for the onboarding and final delivery of new products/offerings beginning with the gathering and assessment of specific customer product requirements, translating to technical requirements, documenting the processes required for production facilitation and determination of success, and ensuring the completed product is properly packaged and labeled for shipment to the customer.
- Troubleshoot functionality and behavioral performance issues of products
- Work with IT to ensure production workstations perform correctly and comply with specifications
- Assist with the training and mentoring of in-house and contract technicians
- Improve manufacturing efficiency by analyzing and planning workflow
- Assure product and process quality by designing testing methods
Service Engineer III
CBRE
01.2019 - 01.2022
- Provided base building management support in Amazon facilities which included the installation, maintaining, and repairing of the automated packaging and distribution equipment.
- Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE)
- Support the Operations Maintenance team in by designing solutions for difficult problems and projects
- Develop work plans for emergency repair of critical assets
- Document operational, safety, and preventative maintenance routines
- Develop project plans as required for Operations management
- Oversee and manage ongoing maintenance and upkeep of facility and grounds
Field Operations Engineer
SWISSLOG HEALTHCARE
01.2016 - 01.2019
- Perform all Customer Support duties and responsibilities relating to Swisslog products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required.
- Train customers on system and light maintenance operations
- Maintain accountability/inventory of assigned spare parts and customers’ consignment inventories
- Assist customers with orders, repair and return of defective parts, and requests for information
- Properly fill out and process required administrative and service paperwork in a timely manner
- Manage software and hardware systems change requests
- Oversee the integration, analysis, and validation of updated software feature platforms
- Provide recommendations to management concerning issues of hardware and software systems
Systems Engineer
XEROX CORPORATION
01.1997 - 01.2016
- Collaborating with the specialized Remote Services Delivery Team, responsible for technical specification work that enables data monitoring and customer self-help functionality relative to automatic supplies replenishment, billing, remote copier troubleshooting, et al.
- Support a full range of product category, from the A4 multifunction printers to the large continuous feed products.
- Communicate performance test data to management and development organizations vis a vis the implementation, usability, and specification compliance of feature software.
- Draft software system feature specifications based on business and technical requirements
- Oversee the integration, analysis, and validation of software feature platforms
- Translate customer requirements into technical requirements
- Create feature functionality tests matrices and coordinate systems test processes
- Support 3rd level engineering with performance reviews and the timely resolution of field service issues
- Manage software system change requests
- Function as a liaison between development and customer engagement organizations
- Provide recommendations concerning issues of hardware and software systems concurrency
- Perform validation of feature functionality, utilizing performance evaluation applications and programs
- Proficient in the use of network analyzers, hyper terminal debug, and feature test simulation tools
- Provided leadership to gather and send data over a secure network, leveraging Xerox's proprietary code
- Dramatically reduced the costly dispatch of field service to the customer site via remote service offering
- Worked intimately with the product development teams, launching products on plan and budget
- Improved product quality and workflow efficiencies, reduced labor and waste, and increased overall output
- Roll out innovative technology solutions to drive profitability and exceed stakeholder expectations
Education
Master's Certificate - Engineering of Systems
ROCHESTER INSTITUTE OF TECHNOLOGY
Rochester, NYBachelor of Science - IT
CAPELLA UNIVERSITY
Minneapolis, MNAssociate of Liberal Arts - undefined
NATIONAL UNIVERSITY
San Diego, CASkills
- Product lifecycle management
- Process optimization expertise
- System installations
- Technical troubleshooting
- Technical assistance delivery
- System performance assessment
- Clear technical documentation
Educational Background And Certifications
- ROCHESTER INSTITUTE OF TECHNOLOGY, Master's Certificate: Engineering of Systems, Rochester, NY
- CAPELLA UNIVERSITY, Bachelor of Science in IT Summa Cum Laude, 3.8, Minneapolis, MN
- NATIONAL UNIVERSITY, Associate of Liberal Arts, San Diego, CA
Military Experience
UNITED STATES MARINE CORPS, El Toro, CA, 01/01/83 - 12/31/87, Avionics Technician, Honorable Discharge | Top Secret Security Clearance. Responsible for the troubleshooting, maintenance, and repair of Aerial Camera Photographic and Panoramic Reconnaissance Systems for the RF-4B Phantom Aircraft.
Certification
- Lean Six Sigma Green Belt (Xerox Corporation)
- Microsoft Certified Professional
- Microsoft A+ Certification (Element K)
Professional Objective And Summary
SYSTEMS ENGINEER | PROCESS ENGINEER | ENGINEERING TECHNICIAN or related opportunity that blends a prolific record of technical integration/specification, customer support, and relationship management skills., A highly versatile, resourceful, and adaptable performer with proven troubleshooting and customer engagement skills. A reputation defined by professionalism, integrity, and results., Product Development, Production Processes, Installations, Troubleshooting, Technical Support, Systems Testing/Evaluation, Technical Writing
Timeline
Manufacturing Engineer
KORE Wireless
01.2022 - Current
Service Engineer III
CBRE
01.2019 - 01.2022
Field Operations Engineer
SWISSLOG HEALTHCARE
01.2016 - 01.2019
Systems Engineer
XEROX CORPORATION
01.1997 - 01.2016
Bachelor of Science - IT
CAPELLA UNIVERSITY
Associate of Liberal Arts - undefined
NATIONAL UNIVERSITY
Master's Certificate - Engineering of Systems
ROCHESTER INSTITUTE OF TECHNOLOGY
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