Microsoft Office
John Soon Clark
Henderson,NV
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk
Frost Tech
Las Vegas, NV
01.2025 - Current
- Provide end-to-end IT support for clients, troubleshooting hardware, software, and network issues.
- Deliver personalized technical assistance to clients, building strong relationships.
- Proactively monitor and maintain client systems to enhance reliability.
- Assisted IT department staff by responding to messages for company's help desk.
- Streamlined help desk processes for improved response times and customer satisfaction.
Team Member
Hospitality Culinary Inc
Henderson, NV
07.2024 - 01.2025
- Developed quick solutions to operational challenges, transferable to efficiently resolving IT issues.
- Coordinated with team for smooth operations, honing communication with diverse teams.
- Adapted to customer needs while delivering high-quality service, preparing to address IT concerns.
- Collaborated with team to prepare and serve high-quality meals in fast-paced environment.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
Kiosk Manager
Pro Resource Inc
09.2018 - 04.2020
- Managed and maintained kiosk systems, developing skills in troubleshooting and hardware support.
- Provided on-the-spot assistance, resolving technical and operational issues promptly for customers.
- Oversaw kiosk functionality, training staff on system usage and documenting processes.
Medical Clerk
Sheepshead Bay Nursing Home
07.2015 - 07.2020
- Managed patient records and ensured compliance with healthcare regulations.
- Coordinated appointment scheduling for medical staff and maintained efficient office operations.
- Assisted in processing insurance claims and verifying patient eligibility for services.
- Utilized electronic health record systems to input data accurately and retrieve patient information.
Education
Northwest Career College - IT Technician
Northwest Career College
02.2025
Skills
- Diagnosing and resolving hardware and software issues
- Assembling and configuring desktop and laptop computers
- Installing, upgrading, and maintaining operating systems
- Network configuration: TCP/IP, DNS, DHCP
- Setting up and maintaining peripherals
- Cybersecurity measures: firewalls, antivirus software
- Providing remote technical support
- Utilizing ticketing systems and IT service management
- Mobile device management for iOS and Android
- Data backup and recovery procedures
- Documenting technical processes and creating user guides
- Understanding virtualization technologies and cloud computing
- Performing basic server maintenance
- Managing and organizing IT inventory and assets
Certification
- A+ Core1 Exam, Computing Technology Industry Association, 2024-11-01
- A+ Core2 Exam, Computing Technology Industry Association, Pending
Skills And Technologies
Diagnosing and resolving hardware and software issues, Assembling and configuring desktop and laptop computers, Installing, upgrading, and maintaining operating systems, Network configuration: TCP/IP, DNS, DHCP, Setting up and maintaining peripherals, Cybersecurity measures: firewalls, antivirus software, Providing remote technical support, Utilizing ticketing systems and IT service management, Mobile device management for iOS and Android, Data backup and recovery procedures, Documenting technical processes and creating user guides, Understanding virtualization technologies and cloud computing, Performing basic server maintenance, Managing and organizing IT inventory and assets, Windows, macOS, Linux
Summary
Customer service professional with strong foundation in help desk support, adept at resolving customer issues and ensuring service quality. Known for reliable collaboration within teams and adaptability to changing requirements. Skilled in active listening and troubleshooting, valued for positive attitude and dependable performance.
Accomplishments
- Supervised team of 5staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Google Worskapce
Microsoft Teams
Slack
Zoom
Javascript
Azure
GIMP
Bambu Lab Studio
Python
Timeline
Help Desk
Frost Tech
01.2025 - Current
Team Member
Hospitality Culinary Inc
07.2024 - 01.2025
Kiosk Manager
Pro Resource Inc
09.2018 - 04.2020
Medical Clerk
Sheepshead Bay Nursing Home
07.2015 - 07.2020
Northwest Career College - IT Technician
Northwest Career College