John Soto
Cheyenne,WY
Summary
Hardworking, performance-driven Professional with a true desire to deliver results. Offering significant experience and a proven track record of success meeting/exceeding department and company goals and expectations. Successful in building long term, professional relationships. Experienced in strategic planning, working on new projects, and leading internal teams.
Service-oriented and successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting.
Overview
19
19
years of professional experience
Work History
Field Technician
Summit Fire & Security
2021.08 - Current
- Perform 25 to 50 quarterly and annual fire sprinkler inspections weekly.
- Perform 100 to 250 fire extinguisher inspections weekly.
- Service 20 to 30 Pre-Engineered hood suppression systems.
- Provide excellent customer service, responding to any issues, questions, or concerns.
- Keep detailed records of field measurements and data.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work
- Delivered high-quality work by diligently following standard operating procedures
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
- Utilized safety practices with no complaints or accidents
Driver License Examiner
Wyoming Department of Transportation
2020.03 - 2021.08
- Responsible for renewing, transferring, and issuing new driver licenses to current and new Wyoming residents
- When applicable, determine which type of CDL client is trying to obtain and administer computerized testing.
- When applicable, determine qualifications for driver licenses that have been suspended or revoked and what client needs to do to reinstate their license.
- Analyze required credentials, to determine if they are legitimate and not fraudulent, prior to issuing new license. Research and determine which type of license and restrictions are to be placed on each license.
- Administer skills test for vehicles, motorcycles, and 3-wheelers.
- Evaluate client information to determine client’s eligibility and options.
- Responsible for reconciling each day’s transactions.
- Maintain positive attitude in all situations.
Area Operations Manager
Sierra
2018.08 - 2019.05
- Managed 2 operations departments with 50+ reports.
- Successful in meeting daily department goals concerning units per hour.
- Participated in 3 Six Sigma Green Belt Projects identifying and applying process development and improvement opportunities.
- Tracked daily trends to identify improvement opportunities.
- Responsible for interviewing and hiring employees in open interviews and hiring events.
- Successful with talent development opportunities within organization.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization
Quality Assurance Manager
Sierra Trading Post
2005.01 - 2018.08
- Managed Merchandise Control and Accuracy Control teams
- Worked directly with buyers and vendors to ensure product was delivered accurately and timely according to existing purchase orders.
- Recommended and authorized amendments to purchase orders in to expedite receiving of merchandise, having it available for consumer sales.
- Developed processes for both Merchandise Control and Accuracy Control teams for all operational departments.
- Developed Vendor Compliance guide to communicate expectations prior to product being shipped to Distribution Center
- Developed fit test program to make on-line fit recommendations to customers.
- This assisted in reducing customer returns by 4%
- Participated in 3 Six Sigma Green Belt projects which increased throughput from 55 units per hour to 85 units per hour.
- This also decreased time-to-market from 27 days to 9 days.
- Spent 6 weeks in Memphis, TN, working with our sister company developing and initiating Accuracy Control standards, as well as providing direct leadership to associates and management teams.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
Education
Bachelor of Arts - Business Organizational Management
Concordia University
Seward, NESkills
Area Operations Managementundefined
Timeline
Field Technician
Summit Fire & Security
2021.08 - Current
Driver License Examiner
Wyoming Department of Transportation
2020.03 - 2021.08
Area Operations Manager
Sierra
2018.08 - 2019.05
Quality Assurance Manager
Sierra Trading Post
2005.01 - 2018.08
Bachelor of Arts - Business Organizational Management
Concordia University
Similar Profiles
Rene SalazarRene Salazar
Fire Sprinkler Fitter at Summit Fire & SecurityFire Sprinkler Fitter at Summit Fire & Security
Joshua CottonJoshua Cotton
Inspection Sales Representative at Summit Fire & SecurityInspection Sales Representative at Summit Fire & Security
Roberto ValoyRoberto Valoy
Fire Sprinkler Apprentice at Summit Fire & SecurityFire Sprinkler Apprentice at Summit Fire & Security