Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Manager
Parrish Tire And Automobile
01.2013 - 05.2024
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Auto Technician
Parrish Tire And Automotive
01.2013 - 05.2024
Replaced damaged, missing, or defective parts with new and refurbished components.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Tested vehicle components and systems to identify issues.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Additional Information
I spent 30 years of my career at Bridgestone/Firestone as an automotive technician. I was a certified master ASE technician with L1 certification. I also received multiple certifications through seminars classes during my career.