John Sparks
Cedar Falls,IA
Summary
Experienced client relationship manager with a proven ability to cultivate and maintain strong partnerships. Skilled in understanding client needs, providing personalized solutions, and ensuring customer satisfaction. Proficient in building rapport and trust to foster long-term relationships. .
Overview
19
19
years of professional experience
Work History
Portfolio Manager
Self Employed
Remote
03.2020 - Current
- Analyzed market trends to identify potential investment opportunities.
- Collaborated with a financial advisor to build a daily plan for trading execution.
- Investment in equities, cryptocurrencies, and real estate.
- Increased total portfolio value by an average of 71% per year since 2020.
Senior Client Success Manager
Lytx
Tampa, FL
05.2021 - 10.2021
- Managed customer onboarding processes to ensure seamless transitions.
- Developed training materials for client education and product usage.
- Collaborated with sales teams to align customer expectations and deliverables.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
Senior Manager Client Success
Verizon Connect
Tampa, FL
09.2018 - 05.2021
- Led a team of 12 reps that managed a book of business consisting of over 5,000 connections and $20 million in revenue annually.
- Led customer success initiatives to enhance user engagement and satisfaction.
- Collaborated with cross-functional teams to streamline customer processes.
- Consulted with clients and reps daily on system usage and expected results.
- Hired as a client services representative, transitioned to manager within 8 months.
General Manager
Verizon Wireless/Sprint
Minneapolis, Minnesota
10.2010 - 09.2018
- Led teams of up to 20 sales associates and 4 managers.
- Led daily operations to enhance customer service and satisfaction.
- Managed inventory and supply chain processes for efficient product flow.
- Directed team performance through coaching and development initiatives.
Assistant Golf Professional
Gates Golf Course
Waterloo, IA
02.2007 - 10.2010
- Assisted in daily operations of golf course and facility management.
- Coordinated golf tournaments and events to enhance player engagement.
- Provided exceptional customer service to members and guests at the course.
- Instructed group and individual golf lessons for diverse skill levels.
Education
Diploma -
Tripoli Community Schools
05-2005
Some College (No Degree) -
Concordia University
Saint Paul, MNSkills
- Customer relationship management
- Process improvement
- Problem solving
- Leadership
- Project management
- Proficient with all office programs and tools required for successful remote work
Accomplishments
2023 PGA Junior League Champions
Affiliations
PGA Junior League Coach
Timeline
Senior Client Success Manager
Lytx
05.2021 - 10.2021
Portfolio Manager
Self Employed
03.2020 - Current
Senior Manager Client Success
Verizon Connect
09.2018 - 05.2021
General Manager
Verizon Wireless/Sprint
10.2010 - 09.2018
Assistant Golf Professional
Gates Golf Course
02.2007 - 10.2010
Diploma -
Tripoli Community Schools
Some College (No Degree) -
Concordia University