John Spencer
Wilmington,MA
Summary
Versatile and results-driven professional with a proven track record at Mosquito Squad of Wilmington, MA, excelling in customer service and pest control. Demonstrated ability to enhance client satisfaction and loyalty through exceptional service and effective problem-solving. Skilled in using hand tools and heavy lifting, showcasing a strong work ethic and adaptability.
Overview
3
3
years of professional experience
Work History
Landscaper
R & S Landscaping
05.2024 - 09.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Certified Pest Control Service Technician
Mosquito Squad of Wilmington, MA
05.2023 - 09.2023
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
- Increased company revenue with upselling additional services to clients based on their specific needs.
- Demonstrated adaptability by effectively managing time and resources to accommodate fluctuating workloads and changing client needs.
Customer Service Representative
Target
07.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Responded to customer requests for products, services, and company information.
Certified Pest Control Technician
Mosquito Squad of Wilmington, MA
04.2022 - 09.2022
- Applied pesticides to outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestation.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
Education
Business
University of Massachusetts, Lowell
Lowell, MA05-2026
High School Diploma -
Wilmington High School
Wilmington, MA06-2022
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Customer service
Affiliations
- DECA
Timeline
Landscaper
R & S Landscaping
05.2024 - 09.2024
Certified Pest Control Service Technician
Mosquito Squad of Wilmington, MA
05.2023 - 09.2023
Certified Pest Control Technician
Mosquito Squad of Wilmington, MA
04.2022 - 09.2022
Customer Service Representative
Target
07.2021 - 05.2023
Business
University of Massachusetts, Lowell
High School Diploma -
Wilmington High School
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