John Spencer
Baltimore,MD
Summary
Accomplished HLA Product Specialist with a proven track record at American Red Cross, enhancing customer satisfaction through meticulous attention to detail and robust problem-solving skills. Expert in multitasking and prioritization, I significantly improved patient support processes. My teamwork and verbal communication abilities have consistently driven positive outcomes in fast-paced environments.
Overview
27
27
years of professional experience
Work History
HLA PRODUCT SPECIALIST
American Red Cross
Baltimore, MD
07.1997 - Current
- Suggested specific products to meet customer needs
- Managed customer inquiries through telephone, email and social media interfaces
- Answered patient questions and fielded complaints to resolve issues
- Coordinated with patients and healthcare professionals to meet patient needs
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system
OPERATIONS MANAGER
CVS Pharmacy
Baltimore, MD
03.2009 - 03.2023
- Managed scheduling, training and inventory control
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Delivered positive customer experiences by implementing effective quality assurance practices
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Oversaw financial management, budget management, accounting and payroll activities
QUALITY ASSURANCE SPECIALIST
Becton Dickinson
Hunt Valley, MD
04.2015 - 06.2017
- Secured positive customer experiences while executing effective quality assurance practices
- Used quality monitoring data management systems to compile and track performance at team and individual levels
- Prepared reports to communicate results of quality inspection activities to management
- Inspected and proofread documents to check accuracy
- Scheduled preventive maintenance programs to keep equipment in good working condition
Education
Bachelor of Science - Business Degree
University of Phoenix
Tempe, AZ11.2014
Skills
- Tracking and Documentation
- Multitasking and Prioritization
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service Support
- Attention to Detail
- Excellent Positive Attitude
Timeline
QUALITY ASSURANCE SPECIALIST
Becton Dickinson
04.2015 - 06.2017
OPERATIONS MANAGER
CVS Pharmacy
03.2009 - 03.2023
HLA PRODUCT SPECIALIST
American Red Cross
07.1997 - Current
Bachelor of Science - Business Degree
University of Phoenix