Summary
Overview
Work History
Education
Skills
Timeline
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John Spencer

Detroit

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Aviation Resource Manager

Air National Guard
01.2019 - Current
  • Active Security Clearance (SECRET)
  • Created Flight Schedule.
  • Adapted and made changes to unit needs.
  • Provide clear communications to other bases and agencies.
  • Used multiple Types of communications such as radio, email and verbal commutation.
  • Auditing and inputting of Flying hours and Training.
  • Worked in various types of environments in deployed locations.
  • Presented important information to increase productivity and more effective training.
  • Manage multiple systems and update daily with information.
  • Supported pilots with timely and accurate flight information, ensuring smooth flight operations.

Customer Service Representative

Sedgwick
01.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cell Specialist

Williams International
01.2020 - 01.2022
  • Assembly of manufactured parts following blueprint drawings.
  • Operation of manufacturing process equipment (heat treat ovens, precision cleaning, broaching, polishing, and gear checking machines)
  • Manufacture and/ or tests parts according to engineering and customer standards and specifications.
  • Conducted regular audits of inventory records, identifying discrepancies and implementing corrective actions to maintain data integrity.
  • Increased order fulfillment rates by efficiently processing purchase orders and coordinating timely shipments of materials.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Summer Intern

DTE Energy
01.2017 - 01.2019
  • I also got the chance to network with Energy experts who have a variety of skills and different crafts and learned more about the organization, what the company's standards, values, and goals are, and the impact they leave on the communities they serve.
  • Participated in regular team meetings, providing valuable input and suggestions for process improvement.
  • Applied classroom knowledge to real-world scenarios, demonstrating adaptability and a strong understanding of core concepts.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.

Education

BS - Communication

Wayne State University
09-2026

GED -

Ser Metro
Dearborn, MI
06-2017

Skills

  • Task Management
  • Problem solving
  • Communication
  • Leadership
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Adaptability
  • Organization
  • Willingness to learn
  • Project management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Sedgwick
01.2023 - 01.2025

Cell Specialist

Williams International
01.2020 - 01.2022

Aviation Resource Manager

Air National Guard
01.2019 - Current

Summer Intern

DTE Energy
01.2017 - 01.2019

BS - Communication

Wayne State University

GED -

Ser Metro

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