JOHN C. SPRINGFIELD

• Cash Logistics Sales B2B
• Focus Both on New Business& Account Management of current clients to build referral business and pipeline. -sold three core services with Brinks.. armored car service, ATM service to financial institution and retail locations. I sold also SAAS digital retail solution the Brinks Complete Safe solution. -I also handled a book of business of over 800 clients across the nation. My focus was being their sales contact and upsell and retention of business. -utilized CRM And other solutions to hit KPI and revenue numbers which I averaged of 125% of goal,

• Co-owned a family style tapas restaurant in Spain. . I managed day-to-day activity of both restaurant and staf f. staff
• Developed a strong company culture, fostering teamwork and collaboration among staff members.

• GPS Sales B2B -Tele Sales- Selling GPS Tracking Software to C Level and Business Owners across country via webinars and conference calling
• Average 6.5 hour of Talk Time daily, I have been over 140% of Quota for 6 consecutive quarters
• Account Management of current clients to build referral business and pipeline

• Hotel Business Transient Sales- focus was on building relationships with companies within Dallas Area to provide lodging and services for their travelers- -In this Inside/Outside Sales Role I built relationships with Companies, Dallas Convention Center and Meeting Planners and various associations traveling to the city
• Event Planning- I also worked with companies to coordinate meetings with in hotel and special events such as Christmas parties.

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• managed the concierge and guest service agents in front of the house, hotel operations
• Analyzed and reported on key performance metrics to senior management.

managed hotel concierge and Bell staff to fulfill guest requests both internal and external needs of hotel operations

• Assisted sales team in promoting hotel facilities for meetings, conferences, and social events.
• Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
• Continuously sought innovative ways to improve overall guest experience while staying within budget constraints.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• focused on hotels, guest by providing both internal and external service suggestions, including local dining amusement, and entertainment options.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

• Worldwide and national sales
• Specialize in small groups
• Key Accomplishments Included:
• Three times Top Producer-, , and May 1998
• Sold140 of goals
• Position created specifically for me to work as a liaison with Latin American offices