Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Sprouse

Indianapolis,IN

Summary


Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

36
36
years of professional experience

Work History

Client Experience Manager

Angi
05.2021 - Current
  • Assessed client feedback to identify areas for service improvement
  • Supported implementation of client relationship management tools to enhance communication
  • Collaborated with team members to resolve client inquiries promptly and effectively
  • Assisted in developing training materials for onboarding new clients
  • Documented client interactions to streamline future support processes
  • Participated in team meetings to share insights on enhancing client satisfaction
  • Conducted research on industry best practices to inform client engagement strategies
  • Maintained organized records of client communications and service requests
  • Championed data-driven decision-making by utilizing analytics to identify trends and develop targeted action plans for improvement.
  • Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of the customer experience.
  • Communicated with assigned accounts, set expectations and negotiated priorities.
  • Developed long-lasting client relationships through providing exceptional service and personalized attention.

Client Success Manager

Angi
03.2015 - 04.2021
  • Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Amassed $600K in new business in single quarter.

Advertising Sales Representative

Angi
07.2013 - 03.2015
  • Developed strategic advertising solutions tailored to client needs, enhancing brand visibility and market reach.
  • Cultivated relationships with key clients, ensuring satisfaction and fostering long-term partnerships.
  • Analyzed market trends and competitor strategies to inform campaign development and advertising placements.
  • Collaborated with creative teams to design impactful marketing materials, aligning messaging with client objectives.
  • Led team meetings to share insights and best practices, driving continuous improvement in sales strategies.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Negotiated contracts with vendors and clients.
  • Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.

Automotive Sales Manager

Multiple Dealerships
08.1989 - 05.2013
  • Directed sales team to exceed monthly revenue targets through strategic planning and execution.
  • Analyzed market trends to identify growth opportunities, enhancing product offerings and customer engagement.
  • Implemented training programs for staff, improving product knowledge and customer service skills.
  • Developed promotional campaigns that increased foot traffic and boosted dealership visibility in local market.

Education

Associate of Arts - Liberal Arts And Music

Vincennes University
Vincennes, IN
06-1975

Skills

  • Customer service
  • Goal oriented
  • Customer satisfaction
  • Relationship building
  • Exceptional communication
  • Goal setting and achievement
  • Sales support
  • Data-driven decision making
  • Client retention strategies
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Excellent time management skills

Accomplishments

  • Collaborated with team of 4 in the development of the Win Back team for Angi Ads.
  • High Volume Sales Professional and led this team to generate increased revenue for Angi

Timeline

Client Experience Manager

Angi
05.2021 - Current

Client Success Manager

Angi
03.2015 - 04.2021

Advertising Sales Representative

Angi
07.2013 - 03.2015

Automotive Sales Manager

Multiple Dealerships
08.1989 - 05.2013

Associate of Arts - Liberal Arts And Music

Vincennes University

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