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JOHN SPURR
Clinton Township
Summary
Experienced sales manager and customer service professional with expertise in communication and negotiating. Dedicated to delivering exceptional customer service and exceeding expectations. Demonstrates innovation by utilizing extensive product knowledge to create customized solutions that foster customer loyalty, retention, and revenue growth. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a talent for effectively interacting with staff at all levels of the organization and the public. Proven track record in managing sales operations and supporting sales teams effectively. Ability to streamline processes, enhance customer satisfaction, and coordinate sales activities seamlessly. Strong communication and organizational skills to foster productive client relationships and drive team collaboration.
Overview
12
years of professional experience
Work History
Rco Engineering
Inside Sales Coordinator
03.2022 - Current
Job overview
- Used CRM software to maintain detailed contact logs and account records.
- Coordinated with warehouse department to pull products for customers.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Scheduled customer appointments for sales representatives on road or out of office.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Worked with sales managers to verify pricing discounts and customer details.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Verizon Wireless
Sales Manager
11.2021 - 03.2022
Job overview
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Resolved customer issues quickly to close deals and boost client satisfaction
Verizon
Solutions Specialist
10.2019 - 11.2021
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Educated customers on promotions to enhance sales.
TERiCOm
Product Evangelist
07.2018 - Current
Job overview
- Consult with product and sales strategy
- Project management and implementation
- Prospect and setup meetings with clients
- Network with other professionals and build lasting relationships
- Worked closely with CEO, using persuasive communication skills and customer relations expertise to close deals with clients
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients
- Used follow up tactics to convert 1 sale into 2-3 sales
Kelly Services Home Bound
Tier 1 iOS Adviser
02.2019 - 07.2019
Job overview
- Isolate and trouble shoot software and hardware issues•
- Work with cell phone carriers to assist customers
- Conducted analysis to address software issues which led to customer satisfaction
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Top Adviser with 99% customer satisfaction rating based on customer reviews
Binson's Medical Supply
Sales Manager
12.2016 - 07.2018
Job overview
- Managed sales staff daily production
- Ran daily banking and finance reports
- Managed customer care and complaints
- Averaged 80,000 to 100,000 in store sales per month
Binson's Medical Supply
Respiratory Technician
07.2015 - 12.2016
Job overview
- Setup customers with C-pap, Bi-pap, Oxygen equipment
- Trouble shoot defective equipment
- Ran daily modem reports and closed out 50 to 100 reports per day
- Reviewed medical records for each patient and collaborated with nursing team to adjust and optimize respiratory therapies
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve
- Practiced proper infection control measures and verified proper function, cleanliness and sanitation before use
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Binson's Medical Supply
Sales Representative
08.2014 - 09.2015
Job overview
- Greet customers while servicing them for Diabetic, Urology, Ostomy, Ambulatory equipment
- Verified customers insurance eligibility, benefits
- Processed phone orders for home delivery
- Built positive & productive customer connections to drive consistent sales
- Cross-sold additional products & services to purchasing customers
- Serviced 30 to 60 customer per day
Allstate Insurance, Lake Orion, MI
Business Development
06.2013 - 08.2014
Job overview
- Managed sales staff leads & follow up
- Called customers for quote inquiry
- Created content for advertising
- Made 100 to 150 phone calls per day
- Networked to build client base and promote products to new and existing clients
Education
Great Lakes SchoolTroy, MI
Certificate from Theology
05.2015
University Overview
- Coursework in Preaching, Evangelism and Biblical Studies
Fair Haven Academy Fair Haven, MI
High School Diploma
06.2012
Skills
- Sales
- Retail Industry Knowledge
- Product Sales
- Sales Goals
- Product Knowledge
- Customer Service
- Teamwork / Collaboration
- Business Development
- Prospective Clients
- Customer relationship building
- Effective time management
- Telephone and email etiquette
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveCareer advancementFlexible work hoursSoftware
PowerPoint
Word
HubSpot CRM
Slaesforce CRM
Timeline
Inside Sales Coordinator
Rco Engineering
03.2022 - Current
Sales Manager
Verizon Wireless
11.2021 - 03.2022
Solutions Specialist
Verizon
10.2019 - 11.2021
Tier 1 iOS Adviser
Kelly Services Home Bound
02.2019 - 07.2019
Product Evangelist
TERiCOm
07.2018 - Current
Sales Manager
Binson's Medical Supply
12.2016 - 07.2018
Respiratory Technician
Binson's Medical Supply
07.2015 - 12.2016
Sales Representative
Binson's Medical Supply
08.2014 - 09.2015
Business Development
Allstate Insurance, Lake Orion, MI
06.2013 - 08.2014
Great Lakes School
Certificate from Theology
Fair Haven Academy
High School Diploma
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