Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
John Stakelin

John Stakelin

Hayden,AL

Summary

Highly driven, multi-faceted leader and in Customer Service, Sales, Call Center Operations, and Logistics with a background as a Military Intelligence Instructor. Offering over 25 years of experience with exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

10
10
years of professional experience

Work History

Billing Analyst

Paya Services
11.2018 - 12.2020
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed and verified invoices to secure accuracy of billing information.

Logistics Supervisor

A.C. Moore
04.2017 - 10.2018
  • Coordinated driver dispatch to accomplish weekly delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Acting Store Manager as needed responsible for opening and closing procedures as well as money handling and deposits.

Shipping and Receiving Associate

Cross Creek Tractor
05.2016 - 02.2017
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Call Center Supervisor

Legal Intake Professionals
03.2013 - 04.2016
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Developed process controls and metrics for daily management of call center.

Medical Claims Specialist

Cinga Goverment Services
08.2012 - 02.2013
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Generated, posted and attached information to claim files.
  • Identified and resolved discrepancies between patient information and claims data.

Territory Sales Manager

Evolve Composites
08.2010 - 10.2011
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Serviced over 150 customer accounts while devoting significant energy to prospecting new leads 34% conversion rate.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.

Education

Associate of Science - Communications And Programming

Community College of The Air Force
San Angelo, TX
12.1995

Drafting Certification - Mechanical Drafting Technology

Morgan County Vocational School
West Liberty, KY
05.1994

High School Diploma -

Morgan County High School
West Liberty, KY
05.1994

Skills

  • Procedures Compliance
  • Claims Submissions
  • Office Operations
  • Records Organization and Review
  • Process Improvement Initiatives
  • Billing Systems and Software
  • Issue Resolution
  • Records Preparation
  • Shipping and Receiving
  • Recruiting / Hiring / Termination process and procedures
  • Coaching / Evaluation / Mentoring Practices
  • Payroll / Timekeeping Software Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Billing Analyst

Paya Services
11.2018 - 12.2020

Logistics Supervisor

A.C. Moore
04.2017 - 10.2018

Shipping and Receiving Associate

Cross Creek Tractor
05.2016 - 02.2017

Call Center Supervisor

Legal Intake Professionals
03.2013 - 04.2016

Medical Claims Specialist

Cinga Goverment Services
08.2012 - 02.2013

Territory Sales Manager

Evolve Composites
08.2010 - 10.2011

Associate of Science - Communications And Programming

Community College of The Air Force

Drafting Certification - Mechanical Drafting Technology

Morgan County Vocational School

High School Diploma -

Morgan County High School

Similar Profiles

CREATE PROFILE
John Stakelin