Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

John Standley

Saginaw

Summary

Managing Partner with extensive experience at Outback Steakhouse, excelling in financial oversight and strategic planning. Proven track record in reducing operational costs and enhancing employee loyalty through innovative programs. Strong leadership and mediation skills fostered lasting client relationships and improved team productivity, driving significant revenue growth and operational efficiency. I believe in the feeling guest experience when dining with us and that feeling is nothing short of the greatest of all time, this is hospitality to me.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Managing Partner

Outback Steakhouse
04.2024 - Current
  • Established and implemented business procedures and process improvements.
  • Analyzed and presented financial standings and cost effectiveness.
  • Interacted well with customers to build connections and nurture relationships.
  • Utilized systems to promote proactive Management.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed restaurant scheduling, foodservice and customer service.

Managing Partner

Outback Steakhouse
09.2023 - 04.2024
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed restaurant scheduling, foodservice and customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Senior Manager

Outback Steakhouse
10.2020 - 09.2023
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Implemented and developed operational standards, policies and procedures.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Manager

Outback Steakhouse
10.2019 - 10.2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.

Key Manager

Outback Steakhouse
09.2018 - 10.2019
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Developed professional relationships to improve retention of key customers.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained newly hired sales team in upselling techniques.

Server

Outback Steakhouse
08.2017 - 09.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Faith Christian High School
Arvada, CO

No Degree - Writing

Metropolitan State University of Denver
Denver, CO

Skills

  • Firm financial oversight
  • Arbitration
  • Mediation
  • Social media strategy
  • Partnership development
  • Regulatory compliance
  • Financial reporting
  • Public relations
  • Food safety expertise
  • Business development expertise
  • Recruiting
  • Marketing
  • Business development
  • Kitchen safety
  • Innovation management
  • Strategic planning skills
  • Team leadership strength
  • Interviewing expertise
  • Forecasting
  • Operations management
  • Financial administration abilities
  • Foodservice management professional
  • Basic food preparation master
  • KPI tracking
  • Cost reduction

Accomplishments

    Opened a successful Business within one month of being called to do so in Lake Worth, Tx.

    Turned a low performing store into a high performing store in six months in Lufkin, Tx.

    Continued to beat year over year sales and traffic in a Longview, Tx.

Certification

Serve Safe.

Languages

Spanish
Professional Working

Timeline

Managing Partner

Outback Steakhouse
04.2024 - Current

Managing Partner

Outback Steakhouse
09.2023 - 04.2024

Senior Manager

Outback Steakhouse
10.2020 - 09.2023

Manager

Outback Steakhouse
10.2019 - 10.2020

Key Manager

Outback Steakhouse
09.2018 - 10.2019

Server

Outback Steakhouse
08.2017 - 09.2018

High School Diploma -

Faith Christian High School

No Degree - Writing

Metropolitan State University of Denver

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