Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
References
Awards
Timeline
Generic

John Steele

Real Estate Operations Manager
Van Nuys,CA

Summary

Strategic Real Estate Operations Manager with extensive experience in multi-family property management and development. Proven expertise in financial oversight, tenant retention, and team leadership, consistently achieving high occupancy rates. Skilled in project management, compliance, and leveraging technology to optimize property performance. Committed to delivering exceptional service and fostering strong stakeholder relationships

Overview

8
8
years of professional experience
1
1
Certification

Work History

Realtor

Robert Pitts Estates
Los Angeles, CA
06.2022 - Current
  • Conduct home buyer workshops, educating Buyers, Sellers and Investors on Real Estate transactions purchasing process.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Cultivated strategic partnerships with vendors and financial institutions to support property transactions.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Maintained current and accurate CRM database of prospective customers.
  • Community service involvement and partner with local businesses
  • Oversee property inspection and home appraisals.
  • Ensure proper time management to meet all deadlines from contract to close.
  • Leveraged technology to enhance property management efficiency and performance metrics.

Senior Property Manager

Property Management Associates
Los Angeles, CA
03.2022 - Current
  • Manage operations for a portfolio of multi-family properties with over 204 units, achieving consistent occupancy rates of 96%
  • Oversee all aspects of property maintenance, vendor negotiations, and capital improvement projects.
  • Managed mixed-use and Commercial properties.
  • Develop and execute budgets ranging from 2-8 million annually, ensuring financial objectives and reporting accuracy
  • Lead a team of on-site property managers, maintenance staff, and leasing agents; provide training and mentorship
  • Ensure compliance with all local, state, and federal regulations, including Fair Housing Laws
  • Implement innovative marketing and leasing strategies to maximize revenue and reduce vacancy
  • Integration of technology to enhance and monitor performance metrics.
  • Directed high-stakes real estate projects, ensuring timely completion and budget adherence

Project Manager – Real Estate Development

Pacific Construction Expert, Inc.
Los Angeles, CA
02.2023 - 11.2024
  • Directed multiple construction and rehabilitation projects, from initial planning to completion, ensuring on-time and within-budget delivery
  • Conducted property inspections, identified improvement opportunities, and negotiated contracts with vendors
  • Supervised lease-ups for new properties, including marketing campaigns and resident onboarding
  • Collaborated with architects, contractors, and stakeholders to align project goals with company objectives
  • Prepared detailed project schedules, budgets, and variance reports for executive management
  • Coordinated resources across multiple teams in order to meet deadlines.
  • Reviewed proposals for new developments according to criteria established by municipal authorities.
  • Monitored and executed drafting and filing of documents for timely project completion.
  • Obtained permits and performed periodic audits of work sites to assess safety compliance levels and identified any potential hazards or deficiencies requiring correction or improvement.

Junior Property Manager

D & R Property Management
Baltimore, MD
04.2017 - 04.2020
  • Maintained high-performance standards across a portfolio of mixed-use properties, achieving and maintaining occupancy goals.
  • Created operational policies and procedures to streamline tenant relations and property performance
  • Conducted financial forecasting, budget management, and monthly variance reporting
  • Oversaw property inspections, maintenance, and compliance audits to ensure operational excellence
  • Built strong relationships with tenants, ensuring retention and satisfaction
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Education

Bachelor of Science - Business Finance

Salisbury University
Salisbury, Maryland
05-2019

Skills

  • Property Management & Operations
  • Project Management
  • Financial Reporting & Budgeting
  • Tenant Retention & Occupancy Optimization
  • Vendor & Contract Management
  • Yardi Voyager, CRM Software, MLS
  • Lease Administration
  • Leadership & Team Development
  • Tax Credit/Affordable Housing (LIHTC)
  • Fair Housing & Compliance
  • Problem solving, attention to detail
  • Wrike/Procore/Appfolio/PropertyWare Software
  • Financial Reporting and Budgeting
  • Leasing management
  • Budgeting and financial analysis
  • Obtain building Permits - Los Angeles
  • Crisis management
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • CRM Software & Data Analytics
  • Lease & Financial Documentation Interpretation
  • Eviction process implementation
  • Tenant Retention & Occupancy Optimization
  • Risk Management
  • Strategic Planning

Affiliations

  • National Association of Realtors (NAR)
  • California Apartment Association (CAA)

Certification

  • Licensed Realtor, California
  • Certified Property Manager (CPM)
  • Housing Credit Certified Professional (HCCP)

References

Available upon request.

Awards

  • Maintained portfolio-wide occupancy rate of 96% in Grade A buildings.
  • Successfully managed $15M in renovation and development projects, delivering ahead of schedule.
  • Recipient of Impact Realtor of the Year 2023, recognizing excellence in providing real estate services.
  • Recipient of Key Master Award 2024, recognizing excellence in exceeding occupancy goals.

Timeline

Project Manager – Real Estate Development

Pacific Construction Expert, Inc.
02.2023 - 11.2024

Realtor

Robert Pitts Estates
06.2022 - Current

Senior Property Manager

Property Management Associates
03.2022 - Current

Junior Property Manager

D & R Property Management
04.2017 - 04.2020

Bachelor of Science - Business Finance

Salisbury University

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