Summary
Overview
Work History
Education
Skills
Timeline
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John Stellate

Yonkers,NY

Summary

Trustworthy and enthusiastic management professional with excellent people skills. Great at establishing rapport with customers and students. Have over seven years of retail management experience at SAS Shoes. Posses strong product knowledge and leadership skills. Focused and customer-oriented.

Overview

20
20
years of professional experience

Work History

Private Math Tutor

Self-employeed
Eastchester, NY
10.2018 - Current
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Supported students with helpful study habits and exam strategies.
  • Created study guides and plans for student exam preparation based on self-designed practice tests and school curricula.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Boosted students test scores by average of 14 percentage points.

Retail Manager

SAS Shoes
Yonkers, NY
05.2011 - 02.2020
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Answered questions about store policies and addressed customer concerns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Used POS system to enter orders and review reports of cash/charges to effectively control store inventory.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Represented company at national and regional trade shows.
  • Maintained customer satisfaction with quick and professional handling of product returns with average return rate at 13%.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.

Cab Driver

Lyft And Uber
Scarsdale, NY
08.2017 - 05.2018
  • Stored passenger luggage and personal items with care for safety and security.
  • Arrived on time to customer appointments.
  • Maintained vehicle cleanliness to maximize passenger satisfaction.
  • 4.9/5 Star Driver Rating

Shoe Salesman

Park Hill Shoes
Scarsdale, NY
01.2001 - 08.2007
  • Conducted product feature comparisons and price checking to facilitate consumer purchasing.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.

Education

Bachelor of Science - Mathematics

SUNY College At Old Westbury
Old Westbury, NY
01.2015

Skills

  • Verbal and Written Communication
  • Department Oversight
  • Policy Development and Enforcement
  • Customer Service Management
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Proficient in Microsoft Office
  • Mathematical Calculation and Reasoning
  • Multitasking and Prioritization
  • Strategic sales knowledge

Timeline

Private Math Tutor

Self-employeed
10.2018 - Current

Cab Driver

Lyft And Uber
08.2017 - 05.2018

Retail Manager

SAS Shoes
05.2011 - 02.2020

Shoe Salesman

Park Hill Shoes
01.2001 - 08.2007

Bachelor of Science - Mathematics

SUNY College At Old Westbury

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John Stellate