JOHN-STEVEN CARBONE
Foley
Summary
Organized, dependable, and self-starting professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrated ability to take on additional responsibilities to meet team goals, consistently contributing to the success of organizations. Skilled at working under pressure and adapting to new situations and challenges, always striving to enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Onboarding Coordinator
Vacasa
05.2021 - Current
- Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website; including collection of information from homeowner(s) and coordination of all steps required
- Coordinate the cleaning, inspections, and photography for homes entering the Vacasa portfolio
- Dispatching and communicating with third party vendors for additional services, such as photography, housekeeping, etc
- Ensure accurate and timely permit applications with local jurisdictions (In person or online)
- Analyzing historical nightly rates for local markets
- Write accurate and complete property descriptions for listings
- Problem solving for different potential roadblocks to the onboarding process
- Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals
- Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders
- Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc
- Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process
- Attend regular team calls/meetings, both with individual teams as well as cross-functional partners
- Maintain general knowledge of company policies and procedures as well as any changes
- Duties include traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc
- Improved organizational filing systems for confidential owner records, resulting in improved accessibility and efficiency
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Bachelor of Science -
Troy University
Troy, AL05.2021
Associate of Science -
Coastal Alabama Community College
Bay Minette, AL05.2018
High School Diploma -
Hawthorne High School
Hawthorne, NJ06.2015
Skills
- Data Tracking
- Policy and Procedure Writing
- Transfer Coordination
- Administrative Support
- Procedures Compliance
- Customer Experience
- Industry-Specific HR Regulations
- Google Slides
- Onboarding New Clients
- Office Operations
- Personnel Files
- Microsoft Excel
- Daily Logs
- Client Needs Assessment
- Remote Conferencing and Communication
- Data Accuracy
- Information Updates
- Creative Solutions
- CRM
- Solution-oriented & able to uncover pathways to efficiency
- Self-motivated & self-sufficient while having the confidence to seek guidance and direction as needed
- Flexibility and comfort working in an ever-changing environment
- Feedback collection
- Organizational abilities
- Cross-Functional Teamwork
- Analytical and Critical Thinking
- Strategic Planning
- Adaptability
- Time management abilities
- Problem-solving aptitude
Timeline
Onboarding Coordinator
Vacasa
05.2021 - Current
Bachelor of Science -
Troy University
Associate of Science -
Coastal Alabama Community College
High School Diploma -
Hawthorne High School