Summary
Overview
Work History
Education
Skills
Additional Information
Deployments
Awards
Timeline
Generic

John Stewart

Atlanta,GA

Summary

A former Marine Corps officer and experienced management professional with vast amounts of progressive leadership experience and dedicated work ethics. Earning awards and accolades for flying in combat over Iraq, leading Marines on the ground in the Middle-East, manufacturing in the US, to project management oversees. The uniform has changed but the commitment to excellence, management, training, mentorship, and leadership remains unbowed and proven. Able to lead diverse teams and balance multiple projects simultaneously. Having a displayed history of providing solutions from the simplest of problems to the most complex. A hands-on, multi-skilled leader, with the talent and perseverance to forge new relationships through professional leadership attributes, cross-cultural and management efforts, plus the desire to succeed and make substantial contributions to organizational goals.

Overview

36
36
years of professional experience

Work History

Customer Service-Lead Pool

United Airlines
Atlanta, GA
03.2022 - Current
  • Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications while maintaining the company's values of being safe, caring, dependable, and efficient (Core 4)
  • Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.

District Manager

Lacosta Facility Services
Atlanta, GA
09.2020 - 03.2021
  • Led a high performing team of operations and senior operations managers that oversaw large janitorial accounts throughout the southern US
  • Partnered with local managers to identify operational gaps, risks, and execute work plans for our customers
  • Provided hands-on support to operations managers and assist with career development, coaching and training of staff
  • Network, recruit and assist with the hiring of qualified staff throughout the district
  • Manage the district's capital and operational budget
  • Execute performance goals, utilize performance measurement tools, and execute a consistent performance management process
  • Review profits and losses throughout the accounts in the multi-state district and develop strategies to assure profitability.

Operations

Jan-Pro
San Antonio, TX
02.2017 - 02.2020
  • Complete and track project milestones; create project schedules; input and update schedules throughout the project and review results with the Director of Operations
  • Ensure changes in client requirements are communicated to the organization and incorporated into the project plan, bill of materials (BOM's) and other project documentation are submitted timely
  • Maintain documentation as per company guidelines, including documenting activities, such as service alerts and inspections, labor hours, expenses and materials
  • Build and maintain relationships with clients in order to maintain a high level of service
  • Assist with the review and processing of invoices and progress claims, and assist with the review of documents and inquiries
  • Manage the change order process by securing pricing, reviewing, inputting and submission of the data for customer change request approval
  • Prepare and purchase requisitions for approval; and assists with procurement of materials and equipment when required
  • (Family ran and owned a commercial cleaning franchise for over 30 years)

Senior Technical Advisor

Apple Inc.
San Antonio, TX
07.2015 - 02.2017
  • Provided thorough phone support and problem resolution for customers throughout North America & Europe
  • Provided accurate and appropriate information in response to customer inquiries
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained up-to-date knowledge of policies
  • Supported customers with online billing and account issues
  • Resolved customer complaints and concerns with strong verbal skills
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • Informed customers about issue resolution progress
  • Provided technical support and problem resolution to other technical advisors.

Site Manager/Project Manager

Fluor Government Group (FGG)
Sharana, Afghanistan
04.2011 - 12.2012
  • Recruited as one of the first candidates, this pilot program initiated in 2011 authorized a panel of Fluor executives to hand select former military officers and later senior enlisted personnel (E9 only) with significant military & civilian leadership, operations & management experience to fill various positions within the organization on a fast track towards other worldwide opportunities
  • This billet was comprised of two roles: The site manager, which is the senior member of the management team and overall administrator of daily operations & maintenance services; and the project manager, whose job it is to oversee the life cycle of new construction projects within my area of responsibility to the U.S
  • Government
  • Through the use of a diversified international workforce of over 1700 personnel from 30 nations, I led and was responsible through my division and departmental staff for the execution of operations & maintenance services supporting more than 7000 military and civilian personnel
  • Providing services including water production, facilities maintenance, airport operations, road & grounds maintenance, dining services, HVAC, electrical maintenance, power generation, new construction and a host of other services
  • Being responsible for the stewardship of $80 million + of assets and materials while maintaining an operational readiness that always exceeded contractual obligations
  • My area of operation was an integral piece in the support of the International Security Assistance Force (ISAF) in Afghanistan and a contract worth in excess of $6 billion
  • We also successfully maintained an OSHA safety record that was 7 times lower than the U.S
  • Stateside industry average while working in an austere & hazardous environment
  • Earned a distinction among FMP members and project managers alike by getting promoted twice inside of 1 year and rising to the rank of Site Manager and leading one of the largest civilian workforces in Afghanistan.

Manufacturing Manager

Eaton Electrical
Fayetteville, NC
10.2008 - 04.2011
  • Managed a team of 35-40 hourly employees while employing lean tools, 5S, Kaizen events, and other techniques in order to streamline operations in the fabrication and production of complex industrial & commercial electrical distribution equipment averaging more than $7 million monthly
  • First in the Fayetteville facilities history to successfully produce 10-15% gains in productivity, employee engagement and communication in 3 distinctly different departments within two years, a task that is expected to take over two years each
  • Selected due to expertise to be one of the leaders of a 'Focus Factory', a transition development team with the purpose of increasing productivity and efficiency, while reducing overtime
  • Due to its success, it was selected as a model for various Eaton production centers throughout its global operation used today.

Company Air Officer/JTAC instructor

United States Marine Corps (USMC)
Japan (ANGLICO)
10.2005 - 09.2007
  • Senior trainer and evaluator of officers and enlisted of various specialized tactical skills and procedures
  • Provided training to personnel and advised executive management on training requirements
  • Conducted integrated planning and training with allied forces in Australia, Japan, US.

Current Operations Officer

United States Marine Corps (USMC)
08.2005 - 09.2007
  • Managed the planning and execution of operational tasking for 180+ Marines simultaneously in Iraq, Afghanistan, Japan, and the US.

Director of Safety/Pilot (CH-53E)

Marine Corps Aviation
Worldwide
08.1997 - 08.2007
  • Squadron safety department head overseeing of all squadron related safety issues including the development, training, coordination, and qualification for over 250 Marines.

Aviation Safety Officer/Pilot

Marine Corps Aviation
Worldwide
07.2004 - 05.2005
  • Responsible for all squadron related Naval Aviation Training and Operating Procedures Standardization (NATOPS) issues which include development, training, coordination, and Qualifications for over 250 Marines while deployed supporting Operation Enduring Freedom in Africa.

Current Operations Officer/Pilot

Marine Corps Aviation
Worldwide
07.2003 - 07.2004
  • Coordinated the daily ground and air training of a USMC squadron and additionally oversaw the execution of flight operations.

Ground Safety Officer/Pilot

Marine Corps Aviation
Worldwide
09.2001 - 07.2003
  • Enforcement of basic safety standards to achieve the safety objective of the Marine Corps (Zero Accident)
  • Handled safety promotions, conducts safety education and safety audits for the unit
  • Safety documentation and reporting
  • Responsible for emergency response, updates, emergency monitoring like weather forecasting, fire detection and alarm systems.

Gate Supervisor

Eastern Airlines/Value Jet
Atlanta, MI
02.1988 - 08.1990
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Ensured that all necessary paperwork was completed accurately prior to flight departures.
  • Inspected cargo for accuracy of documentation and weight requirements.

Forward Air Controller Instructor

United States Marine Corps (USMC)
  • Managed, trained and led teams of Marines integrating into U.S
  • Coalition Forces in the delivery, control, coordination, and fire support from tactical aircraft, naval ships, artillery, and other weapon systems during the Iraq war
  • Liaison in charge of planning and implementing missions benefiting objectives between both Marine Corps and Army Commands
  • Led and conducted tactical operations in combat throughout Iraq.

Education

BA Business Economics -

Florida A&M University

Marine Corps Officer Candidate School -

Naval Pilot Training (Earned Wings of Gold) -

Ground Safety Officer Training -

Aviation Safety Officer Training -

Naval Post Graduate School

Joint Terminal Attack Controller Training (JTAC) -

Expeditionary Warfare and Training Command Pacific (EWTGPAC)

Air Officer/Forward Air Controller Training (AO/FAC) -

Marine Aviation and Tactics Squadron One (MAWTS-1)

Marine Corps Expeditionary Warfighting School (EWS) -

Marine Corps University

Skills

  • Issue Resolution
  • Customer Service
  • Project Management
  • Sales-Operations Management
  • Aviation/Aviation Management
  • Safety Management
  • Instructing/Training
  • Team Building
  • Mentoring
  • Budget Planning
  • Strategic Planning
  • Tactical Planning
  • Leadership Development
  • Performance & Productivity Improvement
  • Logistics Management
  • Professional Relationship Building
  • Quality Control
  • Problem Solving
  • Microsoft Office Suite
  • Tech Savvy
  • Lean
  • 5S

Additional Information

True, True, (expired)

Deployments

  • Operation Iraqi Freedom (2)
  • Operation Enduring Freedom (Africa)
  • Operation Northern Edge/Red Flag Alaska (U.S. Air Force)
  • Operation Talisman Saber (Australia)
  • Japan
  • Afghanistan (civilian)

Awards

  • Air Medal Strike
  • Presidential Unit Citation
  • Iraq Campaign Medal
  • Global War on Terrorism Service Medal (Iraq, Africa)
  • Sea Service Deployment Ribbon
  • Eaton Top 10% (of all similar managers throughout the company)
  • Fluor Service Excellence

Timeline

Customer Service-Lead Pool

United Airlines
03.2022 - Current

District Manager

Lacosta Facility Services
09.2020 - 03.2021

Operations

Jan-Pro
02.2017 - 02.2020

Senior Technical Advisor

Apple Inc.
07.2015 - 02.2017

Site Manager/Project Manager

Fluor Government Group (FGG)
04.2011 - 12.2012

Manufacturing Manager

Eaton Electrical
10.2008 - 04.2011

Company Air Officer/JTAC instructor

United States Marine Corps (USMC)
10.2005 - 09.2007

Current Operations Officer

United States Marine Corps (USMC)
08.2005 - 09.2007

Aviation Safety Officer/Pilot

Marine Corps Aviation
07.2004 - 05.2005

Current Operations Officer/Pilot

Marine Corps Aviation
07.2003 - 07.2004

Ground Safety Officer/Pilot

Marine Corps Aviation
09.2001 - 07.2003

Director of Safety/Pilot (CH-53E)

Marine Corps Aviation
08.1997 - 08.2007

Gate Supervisor

Eastern Airlines/Value Jet
02.1988 - 08.1990

Forward Air Controller Instructor

United States Marine Corps (USMC)

BA Business Economics -

Florida A&M University

Marine Corps Officer Candidate School -

Naval Pilot Training (Earned Wings of Gold) -

Ground Safety Officer Training -

Aviation Safety Officer Training -

Naval Post Graduate School

Joint Terminal Attack Controller Training (JTAC) -

Expeditionary Warfare and Training Command Pacific (EWTGPAC)

Air Officer/Forward Air Controller Training (AO/FAC) -

Marine Aviation and Tactics Squadron One (MAWTS-1)

Marine Corps Expeditionary Warfighting School (EWS) -

Marine Corps University

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