John Stiehl
Cross Plains,WI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Senior IT Manager
US Bank NA
04.2023 - 11.2024
- Continually reviewed IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed multiple departments to help meet IT needs across the enterprise and deliver smooth flow of daily business needs.
- Aligned IT service management practices based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Ensured compliance with industry regulations by enforcing comprehensive IT policies and procedures covering data privacy, security, and access controls.
IT Operations Manager
US Bank NA
05.2018 - 03.2023
- Maintained compliance with industry standards and regulations by enforcing governance policies and procedures.
- Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
- Streamlined IT operations by implementing effective process improvements and automation techniques.
- Increased staff productivity by introducing innovative technology tools that streamlined daily tasks.
- Implemented IT service management best practices to improve overall service delivery and customer satisfaction levels.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Provided timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Business Process Manager
US Bank NA
05.2016 - 04.2018
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures.
- Influenced positive change within the department through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Implementation Manager
US Bank NA
06.2011 - 04.2016
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation efforts.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
Service Release Manager
US Bank NA
08.2010 - 05.2011
- Coordinated scheduled hardware installations with multiple teams to align with project timeline.
- Worked with infrastructure guidelines and server architects to provide detailed server and cabling designs involving clustered servers.
Field Service Technician
Hewlett Packard Enterprise
09.2007 - 08.2010
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Associate of Applied Science - Accounting And Business Management
Minnesota School of Business
Minneapolis, MN06.1996
Skills
- Department & Operations Management
- Team Building and Collaboration
- Staff hiring, Training, & Development
- Goal Setting
- Change/Problem/Incident Management
- IT Governance (Policy and Procedure adherence)
- Agile Methodology
- Continuous Improvement
- Documentation & Reporting
- Analytical Thinking
- Attention to Detail
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsWork from home option4-day work weekQuote
Choose your attitude and start every day on a positive note.
Timeline
Senior IT Manager
US Bank NA
04.2023 - 11.2024
IT Operations Manager
US Bank NA
05.2018 - 03.2023
Business Process Manager
US Bank NA
05.2016 - 04.2018
Implementation Manager
US Bank NA
06.2011 - 04.2016
Service Release Manager
US Bank NA
08.2010 - 05.2011
Field Service Technician
Hewlett Packard Enterprise
09.2007 - 08.2010
Associate of Applied Science - Accounting And Business Management
Minnesota School of Business
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