John Stoker
Austin,TX
Summary
I am goal oriented and have great people skills. Ilike to utilize my time in a positive manner and am looking for a long term position, to grow with your company while being an asset. I like to learn the companies policies so that i can be as proficient as possible. I have learned quite a few skills through experience and schooling if you give me an opportunity you will not be disappointed. I look forward to hearing from you. Thank you for your time and consideration.
Sincerely
John Stoker
Overview
1
1
Certification
Work History
Customer Retention Agent
Nexxlinx
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with other departments to ensure seamless service delivery, enhancing overall customer satisfaction.
- Trained new team members on best practices for retaining customers, improving overall team performance.
Customer Service Representative
The Liquidation Channel
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shipping and Receiving Clerk
UPS
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Construction Assistant
Staffing Agency
- Monitored inventory levels of critical supplies, ensuring timely reordering to avoid work stoppages.
- Assisted in laying bricks and blocks.
- Liaised with carpenters or electricians to complete duties.
- Kept meticulous records of daily job site activities which contributed towards efficient documentation for future reference purposes.
Education
Entrepreneurship
Baylor University
Waco, TX06.2023
GED -
Wyndham
Huntsville, TX04.2021
Construction Carpentry
Wyndham
Huntsville, TX04.2019
Skills
- CRM software proficiency
- Policies and Procedures Adherence
- Product Recommendations
- Customer Service
Certification
Osha certified
NCCER certified
Degree in Entrepreneurship
Timeline
Customer Retention Agent
Nexxlinx
Customer Service Representative
The Liquidation Channel
Shipping and Receiving Clerk
UPS
Construction Assistant
Staffing Agency
Entrepreneurship
Baylor University
GED -
Wyndham
Construction Carpentry
Wyndham
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