Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Stolberg

Cloquet,Minnesota

Summary

With a proven track record at Black Bear Casino Resort, I excel in emergency response and superior customer service, enhancing safety and guest satisfaction. Skilled in CCTV surveillance and conflict de-escalation, I significantly reduced security incidents. My adeptness in threat assessment and relationship management ensures a secure, welcoming environment for all.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Black Bear Casino Resort
07.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Issued access cards to authorized personnel to monitor access points.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.

Heavy Equipment Operator

IUOE Local 49
01.2020 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.

Armed Service Technician

Loomis Armored US
03.2016 - 05.2017
  • Enhanced safety measures, implementing strict adherence to safety protocols during training exercises and live-fire events.
  • Protected sensitive information by adhering to strict security protocols when handling classified materials and equipment.
  • Exhibited strong problem-solving skills when diagnosing complex technical issues under pressure during time-sensitive missions.
  • Optimized resource allocation through effective inventory management and requisitioning processes for supplies and parts.

Education

HS Diploma -

Fondulac High School
Cloquet, MN
05.2013

Skills

  • Report writing
  • Incident reporting
  • General security
  • Patrol operations
  • Emergency response
  • Surveillance
  • Superior customer service
  • CCTV monitoring
  • CCTV surveillance
  • Relationship building and management
  • Conflict de-escalation
  • Conflict resolution techniques
  • Threat assessment
  • Access control management
  • Electronic surveillance
  • Threat management
  • Stationary surveillance
  • Security equipment operation
  • Theft prevention training
  • Dispatch

Certification

First aid and CPR certified

Competent person

Forklift

Grades and stakes

Skidsteer

Timeline

Security Officer

Black Bear Casino Resort
07.2023 - Current

Heavy Equipment Operator

IUOE Local 49
01.2020 - Current

Armed Service Technician

Loomis Armored US
03.2016 - 05.2017

HS Diploma -

Fondulac High School
John Stolberg