John Strasbaugh
Pittsburgh,United States
Summary
Dynamic office manager with over 10 years of professional experience. Seeking to leverage top-notch managerial and organizational skills to enhance efficiency for the company. Successfully managed a team of 25 office assistants in a high-volume office, leading training exercises both virtually and in person. Proactively optimized employee performance to ensure exceptional quality for clients. Eager to expand upon existing skills and knowledge gained as an IT Service Manager on an IT support team.
Overview
11
11
years of professional experience
Work History
IT Service Manager
SMS Group
10.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Established protocols, advising on suitable IT choices, providing technical support, and acting as a link between end users and higher-level support.
- Install and configure software and hard hardware, monitor systems performance and troubleshooting.
- Manage the company's phone and printer contracts.
- Manage inventory
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Coached employees through day-to-day work and complex problems.
- Led cross-functional teams in executing complex infrastructure projects, resulting in improved network performance and security.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Increased client satisfaction, providing expert guidance on best practices in SAP functional areas.
- Streamlined processes for increased efficiency by automating repetitive tasks using SAP scripting tools.
- Ensured compliance with industry regulations by staying up-to-date on the latest SAP security best practices.
MACD Coordinator/Customer Administrator
Modis/HP
04.2022 - 07.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Used Excel and Access to keep accurate records pertaining to inventory and account notes.
- Manage 12000+ printers across 5 states.
Team Leader Manager
Milestone Technologies At Facebook
08.2020 - 02.2022
- Supervised a team of 25 engaged in health screening for offices RTO and career-building skills at 3 different offices.
- Coached team members in techniques necessary to complete job tasks.
- Maintained payroll through ADP. Completing all functions of that from onboarding to resignations.
- Managed schedules, accepted time off requests, and found coverage for shifts on short notice.
- Worked with different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked stations for quality assurance according to strict guidelines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Hosted virtual training sessions for new hires at every worksite
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Complete daily reports of payroll, inventory, and scheduling.
- Supervised a team of 25 engaged in health screening for offices RTO and career-building skills at 3 different offices.
- Minimized resource and time losses by addressing employee issues directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Produced high-standard database solutions to meet stability, reliability and performance metrics.
- Analyzed business reports for prompt communication, follow-up and ongoing support.
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Shared best practices and created innovative solutions to push user adoption and maximize value of Service.
- Maintained payroll information by calculating, collecting and entering data.
- Researched and resolved time discrepancies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Logistics Coordinator
AuCom Soft Starters
07.2019 - 01.2020
- Package completed units on pallets or for ups shipment accordingly, followed by scheduling a pickup with the corresponding specifications provided by the customers
- Perform audits on the inventory to ensure an accurate reflection when ordering/building new units.
- Pull build kits (engines, fuses, wiring, transformers, etc. according to specifications on blueprints, then distributing build kits to workers for assembly.
- Contact suppliers, to order new parts ship damaged ones back or to schedule trucks to pick them up and providing with BOL.
- Maintain storage in a neat and organized manner
- Operating a forklift, to move freight and to loker completed panels into enclosures.
- Manage inventory through Quickbooks and excel documents for completed units.
- Implementing a new inventory process of 5s standards.
- Generated all documentation and information required for customer shipments.
Gameday/Warehouse Supervisor
Aramark
09.2018 - 08.2020
- Intake merchandise and confirm quantities and styles.
- Distribute merchandise to stores accordingly.
- Keeping up with an inventory system audits
- Micromanaging employees and situations.
- Cash audits and employee observations / Maintain a organized storage of overstock items.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained service quality by establishing and enforcing organization standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Inventory Specialist
Staples
02.2014 - 06.2018
- Focus on deployment of Tech Devices for customers. Often setting up full systems and doing complete computer repairs. Can fully diagnose hardware and software alike.
- Do daily audits and cycle counts holding the store to a company standard and above.
- Achieved goals of lowering our score above company standards
- IntaIkng weekly shipments and distributing freight to employees by aisle.
- Conforming with company returns every two weeks.
- Engaging customers to excel in sales / Computer repair and counseling
- Cash audits)balancing the safe in the morning
- Keeping store current with planograms.
- Shipping orders at the end of the day through ups
- Engage customers with tech items and give them exceptional customer service / Help with computer repair, setup, and counseling
- Upsell customers to ensure they get everything they need in their basket
- Have extensive Knowledge of tech products and how they work
- Put away products accordingly and perform a stock check at the end of the night ensuring everything that can be out is.
Warehouse/Laborer
Ceiling Systems Distributors
08.2014 - 05.2015
- Operate a forklift loading trucks for jobs and moving products in the warehouse.
- Bringing materials to the desired delivery location at the worksite.
- Villing customer s orders throughout the day.
- Organizing the warehouse.
- Built relationships with customers and community to establish long-term business growth.
Education
Highschool Diploma -
Mars Area Highschool Mars
Associate - Business Management
CCAC Pittsburgh
Pittsburgh, PASkills
- Quality control
- Client Service
- Technical Support
- Staff education and training
- Knowledgeable in Management and Inventory systems
- Compassion
- SQL
- SAP
- CRM
- Java and HTML languages
- Payroll
- Workday Applications and Salesforce Administration
- ADP
- Installing New Hardware
- Help Desk Support
- Microsoft Active Directory
- Business analysis
- Capacity planning
- Project management
- Project planning
Timeline
IT Service Manager
SMS Group
10.2022 - Current
MACD Coordinator/Customer Administrator
Modis/HP
04.2022 - 07.2022
Team Leader Manager
Milestone Technologies At Facebook
08.2020 - 02.2022
Logistics Coordinator
AuCom Soft Starters
07.2019 - 01.2020
Gameday/Warehouse Supervisor
Aramark
09.2018 - 08.2020
Warehouse/Laborer
Ceiling Systems Distributors
08.2014 - 05.2015
Inventory Specialist
Staples
02.2014 - 06.2018
Highschool Diploma -
Mars Area Highschool Mars
Associate - Business Management
CCAC Pittsburgh
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