Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

John Streeter

Lake Villa,IL

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Agent

Unique Uptown Media Inc.
Grayslake, Illinois
03.2016 - Current
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Updated customer information in the CRM system.
  • Identified opportunities to improve existing processes related to call center operations.
  • Recorded messages, suggesting rewording for clarity or conciseness.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
  • Educated customers on special pricing opportunities and company offerings.
  • Recommended additional products or services based on customer needs.
  • Documented processes for handling different types of customer inquiries.
  • Resolved customer issues using problem-solving skills.
  • Escalated complex customer inquiries to appropriate personnel when necessary.
  • Assisted customers with navigating the company's website and placing orders online.
  • Used reference files to answer simple questions about client business.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted follow up calls to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on product features and benefits.
  • Responded to customer complaints in a timely manner.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Provided customer service support for incoming calls and emails.
  • Collaborated with cross-functional teams such as marketing, sales and IT support.
  • Answered customer inquiries regarding products, services, billing and technical issues.
  • Completed connections between callers, departments and professionals.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Shared or forwarded messages and information to designated personnel.
  • Processed orders, refunds and exchanges quickly and accurately.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.

Education

Some College (No Degree) - Advanced Medical Technician Procedures

University Of Texas
San Antonio, TX

Some College (No Degree) - Psychology

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) -

Central Texas College
Killeen, TX

Some College (No Degree) - Emergency Medical Technician

University of Maryland - College Park
College Park, MD

Some College (No Degree) - Information Technology

Argosy University
Orange, CA

Skills

  • Interpersonal Skills
  • Answering Questions
  • Customer Communications
  • Quality Control

Affiliations

  • I am a proud veteran that seeks to show people how it is done and have empathy for almost all types of situations. Been there done that!!!

Accomplishments

  • Multiple military awards and acolades and mnay certificates of achievenmnt

Certification

  • Expired Nationally registered EMT Drove Semi for many years

Languages

English
Professional

References

References available upon request.

Timeline

Call Agent

Unique Uptown Media Inc.
03.2016 - Current

Some College (No Degree) - Advanced Medical Technician Procedures

University Of Texas

Some College (No Degree) - Psychology

Southern New Hampshire University

Some College (No Degree) -

Central Texas College

Some College (No Degree) - Emergency Medical Technician

University of Maryland - College Park

Some College (No Degree) - Information Technology

Argosy University

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John Streeter