John Stupey
Marysville,WA
Summary
Reliable Shift Leader with 4 years in the Retail sales industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
Lynnwood, WA
08.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Crew Member
Mcdonald’s
Clarkston, WA
09.2019 - 06.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Asst Manager
Happy’s Market
Ellensburg, WA
11.2017 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Associate
Walgreens
Lynnwood, WA
01.2017 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Entreprenuership Certifcate - Business
Walla Walla Community College
Clarkston, WA06.2020
Bachelor of Science - Environmental Science and History
University of Maryland Baltimore County
Baltimore, MD2016
High School Diploma - undefined
Kamiak High School
2013
Skills
- Scheduling and Coordinating
- Customer Loyalty
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Technical Proficiency
- Administration and Reporting
- Food Safety and Sanitation
- POS Transactions
- Loss Prevention Strategies
- Key Performance Indicators (KPIs)
- Shipment Processing
- Effective Listening and Communication
Timeline
Shift Lead
Walgreens
08.2020 - Current
Crew Member
Mcdonald’s
09.2019 - 06.2020
Asst Manager
Happy’s Market
11.2017 - 07.2019
Customer Service Associate
Walgreens
01.2017 - 11.2017
Entreprenuership Certifcate - Business
Walla Walla Community College
Bachelor of Science - Environmental Science and History
University of Maryland Baltimore County
High School Diploma - undefined
Kamiak High School
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