Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
John Sturdivant

John Sturdivant

Matthews,NC

Summary

Self-motivated and dedicated professional with more than 16 years of industry experience committed to working for various healthcare facilities to enhance their operational efficiency after examining the industry's profit, efficiency, and structure. Displays an outstanding ability to oversee multiple aspects of clinical, and medical practice administration including staffing, budgeting, scheduling, customer service, business development, reporting, and compliance with guidelines. Specialize in identifying the problem of the healthcare industry, performing preliminary research work, finding solutions or methods to save money and improve work efficiency; suggesting ideas or methods to the client, and giving a detailed report of the findings. Possesses excellent interpersonal skills, and is capable of resolving multiple, and complex issues coupled with motivating junior subordinates to peak performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Hub Operations Manager

Cityblock
02.2024 - Current
  • Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
  • Facilitated conflict resolution amongst team members, promoting a positive work environment conducive to high productivity levels.
  • Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Evaluated organizational structure regularly for potential improvements or changes necessary for growth and development of the department as a whole.
  • Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
  • Enhanced customer satisfaction by ensuring timely order fulfillment and delivery.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Ambulatory Practice Manager OBGYN

Atrium Healthcare
12.2020 - 02.2024
  • Ensures the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording, and distribution of cash and check payments, medical assisting vital signs, and lab tests
  • Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices
  • Develops and leads adherence to organizational policies and procedures for all ambulatory practices
  • Accountable for operational and financial performance results of medical practices
  • Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients, and vendors to continually enhance performance, positively affecting clinical outcomes and patient satisfaction
  • Performs administrative duties associated with managed care, referrals, pre-certifications, and other insurance requirements
  • Responsible for ensuring the practice’s compliance with hospital, Department of Public Health, and Joint Commission standards and policies.

Operations Associate II

Care Delivery Operations Team, Carolinas HealthCare System/Atrium
06.2017 - 12.2020
  • Administered all issues for client businesses and operating data and administer all processes
  • Managed relationships with key stakeholders both internal and external
  • Designed strategies for performing business analysis and associate initiatives for an increase in profits
  • Implementation of an electronic medical record system including Canopy/CPOE, Epic/Encompass
  • Prepared various analytical processes for clients and perform regular quality checks on various clinical processes
  • Educated side of regional operation centers and new employees on medical, computer, and operational processes
  • Coordinated with various departments and designed strategies for all healthcare operation projects
  • Promoted process efficiencies and assisted management by promoting supported tools that increase productivity within medical practices.

Hyperbaric Technician/Director of Safety

Carolinas HealthCare System
03.2014 - 06.2017
  • Explained the purpose and procedure of hyperbaric treatment to the patient
  • Ensured continuous patient supervision during each hyperbaric oxygen therapy treatment
  • Made proper adjustments to ensure the patient’s safety and the safe and effective use of the equipment
  • Operated and maintained the hyperbaric chamber and other hyperbaric support oxygen systems as required
  • Proficient in emergency hyperbaric and fire safety procedures and conducts & documents safety drills with staff
  • Utilized data software for wound management and offered Patient Translation in Spanish
  • Made appropriate data entries for daily hyperbaric treatments and wound care clinic visits and keeps complete and accurate patient records as the records pertain to treatment documentation.

Clinical Assistant II

Dove Internal Medicine, Union West Urgent Care
05.2011 - 03.2014
  • Assisted with translation for Spanish-speaking patients
  • Performed cholesterol screenings to ensure patients maintained healthy levels
  • Maintained healthy levels for diabetic patients by monitoring A1C and blood pressure levels
  • Provided extensive education to the public on maintaining a healthy lifestyle.

Community Relations/Wellness

Dove Internal Medicine
05.2011 - 03.2014
  • Administered medications and injections along with clinical tests were performed on patients
  • Educated patients about medication, wound, and diabetic care, and draw blood specimens from patients
  • Maintained consistent track of diabetic patients' A1C and educated airmen on maintaining a healthy lifestyle
  • Assisted providers and set up exam rooms for clinical procedures, optometry, drug testing, lab & immunizations.

Aerospace Medical Technician/EMT

US Air Force Guard
09.2006 - 03.2014

Executive Manager

Showmars of America
04.1998 - 06.2005

Food Service Specialist 94B/92G

United States Army
07.1994 - 07.2002

Education

Medical Assistant Certificate -

United States Army

Bachelor’s in Health Science and Business -

Liberty University
Lynchburg, VA
12.2016

Certification: Aerospace Medical Technician/National EMT -

United States Airforce Aeromedical Space School
04.2014

Skills

  • Strong communication and interpersonal abilities
  • MS Office
  • Healthcare Consulting
  • Business Strategy
  • Testing Tools
  • Customer Service
  • EMR Systems
  • Operations Management
  • Inventory Management
  • Healthcare System
  • Medical terminology
  • Project management
  • Strategic Planning
  • Health Plan Operations
  • Regulatory Compliance
  • Leadership skills
  • Performance Appraisal
  • Key Performance Indicators
  • Time Management
  • Problem-solving abilities
  • Decision-Making
  • Business Leadership
  • Written Communication
  • Staff hiring
  • Hiring and Onboarding

Certification

Lean Bronze Certification

Timeline

Hub Operations Manager

Cityblock
02.2024 - Current

Ambulatory Practice Manager OBGYN

Atrium Healthcare
12.2020 - 02.2024

Operations Associate II

Care Delivery Operations Team, Carolinas HealthCare System/Atrium
06.2017 - 12.2020

Hyperbaric Technician/Director of Safety

Carolinas HealthCare System
03.2014 - 06.2017

Clinical Assistant II

Dove Internal Medicine, Union West Urgent Care
05.2011 - 03.2014

Community Relations/Wellness

Dove Internal Medicine
05.2011 - 03.2014

Aerospace Medical Technician/EMT

US Air Force Guard
09.2006 - 03.2014

Executive Manager

Showmars of America
04.1998 - 06.2005

Food Service Specialist 94B/92G

United States Army
07.1994 - 07.2002

Medical Assistant Certificate -

United States Army

Bachelor’s in Health Science and Business -

Liberty University

Certification: Aerospace Medical Technician/National EMT -

United States Airforce Aeromedical Space School
John Sturdivant