JOHN Sullivan

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Management of my department as well as working with other staff members to take the customer service to the next level. Inventory, ordering, cleanliness, employee moral and team dedication was a must.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
• Staked out locations to locate individuals and gather evidence of unlawful activities.
• Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
• Investigated individuals claiming disability to identify and document fraud.
• Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.