Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

John Sundstrom

Brookings,SD

Summary

Created and maintained an environment of positivity, fun, and learning around co-workers and tourists alike. In addition to having a deep historical knowledge and background of both American and World history that is complimented by 4 classes of year 1 and 2 college history classes in addition to many history classes in high school. Loves to talk and interact with people, and is able to adapt and tailor to everyone's needs. Won best public speaker at Boy's state, graduated with a 3.88 GPA, multiple scholarships, and participated in choir, knowledge bowl, and NHS, all supported by 4 years of experience as a tour guide, and museum associate in the realms of mining history, and modern every day science.

Overview

4
4
years of professional experience

Work History

Guest Support Associate

Sanford Underground Research Facility
Lead , SD
05.2023 - 08.2024
  • Assisted with setting up displays for special exhibits and installations.
  • Created a health balance, of knowledge, humor, and interactivity to create an engaging experience for guests.
  • Absorbed a large amount of knowledge and information, and is able to accurately condense and explain it.
  • Handled transactions of sales
  • Maintained inventory on time with exceptional accuracy
  • Developed a deep and unforgettable knowledge of mining, town, and American history in addition to science.
  • Was able to effectively and safely engage young children to get them interested and eager to learn about science and history.
  • Developed and issued reports concerning information on how to create more enjoyable, fun, and engaging tours/museum exhibits.
  • Provided mentorship and fostered growth in new employees.

Tour

Broken Boot Gold Mine
Deadwood , SD
05.2020 - 08.2022
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Created customized tour packages according to customer preferences.
  • Provided detailed information to tourists about local attractions and points of interest.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
  • Trained new tour guides in presentation skills, customer service, and safety protocols.

Education

High School Diploma -

Lead Deadwood Highschool
Lead, SD
05-2024

Some College (No Degree) - Aviation Education Specialization

South Dakota State University
Brookings, SD

Skills

  • Event Coordination
  • Customer Relations
  • Customer Support
  • Sales Support
  • Failure resolution
  • Activity Planning
  • Training and coaching
  • Recordkeeping skills
  • Great Public communication
  • Ability to adapt and improvise ensuring uniqueness
  • Easy going and Easy to get along with
  • Extroverted
  • Loves working with all ages
  • Research
  • Historical knowledge from 1876-present day
  • Creative
  • Hands-on

Accomplishments

  • Boy's state treasurer
  • Boy's state best public speaker
  • Graduated with NHS honors and 3.88 GPA
  • All state choir Freshman, Sophomore, and Senior year
  • Best bass in choir Junior year 2023

Additional Information

  • While I currently do not have a college degree, I am actively pursuing one. Despite this lack of post secondary education, I have already completed a years worth of college through dual credit while in high school. Furthermore, I believe my 4 years of experience in being a tour guide and museum associate more than make up this void. In addition to this, being a tour guide has taught me how to engage and interest all age brackets from elementary level students, to grand parents. I am eager to prove myself and promote learning, safety, and inspiration at the children's museum.

Timeline

Guest Support Associate

Sanford Underground Research Facility
05.2023 - 08.2024

Tour

Broken Boot Gold Mine
05.2020 - 08.2022

High School Diploma -

Lead Deadwood Highschool

Some College (No Degree) - Aviation Education Specialization

South Dakota State University
John Sundstrom