John Surdyk
Buffalo,NY
Summary
Proficient leader with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong maintenance and management background.
Overview
17
17
years of professional experience
Work History
Maintenance Technician III
Spectrum Cable
Niagara Falls, NY
05.2014 - Current
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on equipment to maintain records of scheduled maintenance procedures.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
- Studied system requirements to order components and parts and perform acceptance tests.
- Determined new technique to streamline maintenance processes to increase workflow.
- Quickly responded to service calls regarding malfunctioning equipment and completed repairs.
- Followed work orders and specifications for equipment replacement, repair or maintenance.
- Operate company vehicle safely and responsibly. Clean, maintain stock and secure assigned vehicle and equipment, in accordance with company policies
- Performed electrical and mechanical repairs of equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Calibrated equipment settings to optimize performance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Worked with managers to assess ongoing needs and plan preventive maintenance schedules.
- Checked for storm damage of plant and contacted supervisor with findings.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained junior maintenance technicians on correct repair and preventative procedures.
Lead Technician
Time Warner Cable
Buffalo, NY
06.2013 - 05.2014
- Supervised field technician efforts and ensured policies were followed to establish consistent service guidelines and reliable ticket resolution.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize productivity.
- Planned, scheduled and delegated daily work to team of employees.
- Repaired, upgraded and inspected electronic, cable and mechanical systems.
- Fostered relationships with internal and external customers.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Validated adherence to best practices, quality standards and customer specifications.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Managed team performance by training, mentoring, and motivating employees.
- Maintained accurate records of malfunctions, installations, and service calls according to company guidelines.
- Managed, fixed and maintained up-to-date knowledge on cable and internet systems.
- Collaborated with engineers on plant and design changes and concerns.
- Effectively communication with other departments, fellow technicians and management to ensure proper work is completed.
Field Technician
Time Warner Cable
Buffalo , NY
09.2007 - 05.2014
- Performed troubleshooting and diagnostics of malfunctioning equipment, tools and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Discovered and resolved issues that affected project outcomes.
- Diagnosed equipment malfunctions by analyzing technical data using company applications.
- Collaborated with maintenance to manage plant equipment repairs.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
- Kept detailed records of field measurements and data.
- Calibrated new and existing equipment for optimal performance.
- Utilized safety practices.
- Managed repair documentation for device troubleshooting.
- Improved customer service ratings by resolving technical, on-site and premise issues quickly and accurately.
Restaurant Manager
McDonald's
Amherst, NY
10.2005 - 08.2007
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Interacted positively with customers while promoting restaurant facilities and services.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Promoted business through participation in and sponsorship of community events.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
Education
Associate of Science - Business Administration
Erie Community College
Buffalo, NYHigh School Diploma -
St Francis High School
Athol Springs, NYSkills
- Critical Thinking
- Hand and Power Tool Operation
- Clear Communication
- Troubleshooting and Diagnostics
- Decision Making
- Relationship Building
- Task Concentration
- Supply and Parts Ordering
- Repair Work Planning
- Microsoft Office
- Handheld Computers
- Safety Monitoring and Compliance
Accomplishments
- Won "Employee of the Month" Award in September of 2008 and September 2012 for outstanding customer service.
- Won "Time Warner Hero" Award for implementing, training and promoting Intelligent Home Service in the Buffalo area
- QSC&V winner for McDonald's restaurants in the Buffalo region. .
Timeline
Maintenance Technician III
Spectrum Cable
05.2014 - Current
Lead Technician
Time Warner Cable
06.2013 - 05.2014
Field Technician
Time Warner Cable
09.2007 - 05.2014
Restaurant Manager
McDonald's
10.2005 - 08.2007
Associate of Science - Business Administration
Erie Community College
High School Diploma -
St Francis High School