John Suthard
CoolAir USA Inc
Lauderhill,FL
1
Certification
20
Years of experience
HVAC technical support professional supporting service technicians, installation crews, and field operations through troubleshooting, startup assistance, and manufacturer case management. Brings strong customer service, inventory control, purchasing, and vendor coordination skills to improve response time, team performance, and job readiness.
Work History
HVAC Technical Support
4 Years- Provided technical support and troubleshooting assistance to a team of 15 HVAC service technicians and 5 installation crews.
- Managed technical support tickets with manufacturers and distributors to resolve complex system issues, enhancing customer satisfaction.
- Answered customer service calls and provided technical guidance for issues requiring additional HVAC expertise.
- Coordinated service jobs for dispatch to field technicians, ensuring timely response to customer needs.
- Conducted field visits to monitor installation progress, assist installation crews, and resolve customer concerns.
- Provided hands-on training to service technicians and installers on equipment operation, system troubleshooting, and repair procedures.
- Trained technicians on residential and commercial split systems, package units, and WSHP equipment, including commercial systems up to 25 tons.
- Led biweekly team meetings, developing and presenting training on troubleshooting challenges and solutions to improve team knowledge.
- Shared technical knowledge and troubleshooting techniques to improve team performance, consistency, and customer satisfaction.
- Acquired necessary parts and materials to ensure timely service and installation.
- Sourced suppliers and negotiated with sales representatives to obtain competitive pricing on warehouse stock, job materials, and technician tools.
- Received distributor deliveries, unloaded trucks using a forklift, and assisted with warehouse operations.
- Managed purchase orders for warehouse inventory
- Performed equipment startups for Rheem RD16 and Daikin FIT systems at customer job sites.
HVAC Residential / Commercial Service Technician
1 Year- Residential / Commercial Service and Repairs on Splits and Package units
- Recommended work to enhance system performance and improve customer air quality.
- Advised on system replacements and conducted measurements for installation.
- Maintained company vehicle and ensured proper stock of necessary parts.
HVAC Residential / Commercial Service Technician
3 Years- Residential / Commercial Service and Repairs on Splits and Package units
- Recommended improvements to enhance system performance and customer air quality.
- Advised on system replacements and measured for installation.
- Maintained company vehicle with necessary parts for efficient service delivery.
Education
GED
Skills
Technical Support & Troubleshooting
HVAC Installation & Troubleshooting
HVAC systems
HVAC service
Equipment Up to 100 Tons
Chillers & Cooling Towers
Loop systems
Heat Exchangers & Building Risers
Cooling tower maintenance
EPA Universal Certification
R-22
R-410A & R-454B Refrigerants
Technician & Installer Training
Field Operations & Quality Control
Customer Service & Problem Resolution
Manufacturer Technical Support
Effective communication
Team collaboration
Customer relations
Professional integrity
Workplace adaptability
Personal Information
Title: HVAC Technical Support
PROFESSIONAL PHILOSOPHY
Believes in treating others the way you would want to be treated. Takes pride in being dependable, honest, respectful, and committed to doing quality work. Approaches every responsibility with a willingness to learn, help others, and deliver the best possible results.
Certification
- EPA Section 608 Type 3 Universal Certification
- R410A Certification
- Preventive Maintenance Technician Certification
Timeline
HVAC Technical Support
CoolAir USA Inc
01.2022 - 01.2026Read More
HVAC Residential / Commercial Service Technician
Abraham AC
01.2021 - 01.2022Read More
HVAC Residential / Commercial Service Technician
Lindstrom AC
01.2018 - 01.2021Read More
Piper High School
GED
Read More