John Sutherby
Manchester
Summary
Experienced Toll Attendant skilled in electronic toll collection and customer support. Specializes in cash balancing, payment processing, and traffic monitoring. Optimizes payment processes to ensure safe vehicle passage while enhancing operational efficiency and service quality. Committed to contributing to safety and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Toll Attendant
State Of New Hampshire
Bedford
08.2003 - 12.2025
- Collected tolls and processed payments, ensuring accurate revenue capture at state-operated facilities.
- Assisted customers with inquiries, delivering prompt and effective service to enhance customer satisfaction.
- Monitored traffic flow and ensured safe vehicle passage at toll plazas.
- Operated electronic toll collection systems for accurate transaction handling.
- Collaborated with team members to ensure smooth operations during peak hours.
- Reported equipment malfunctions to maintenance for timely repairs and upkeep.
- Adhered to all safety protocols while operating a motorized cart within the facility grounds.
- Balanced cash and prepared accurate cash deposits, maintaining accountability for all collected funds and tickets.
IT Technician
United States Post Office
Manchester
09.1998 - 06.2002
- Installed and configured hardware and software for systems and networks, ensuring operational readiness of printers and scanners.
- Installed and configured computer systems for postal operations.
- Provided technical support for hardware and software issues.
- Maintained network connectivity for efficient communication among staff.
Education
High School Diploma -
Medford Vocational High School
Medford, MA06-1977
Some College (No Degree) - Information Technology
Boston University
Boston, MASkills
- Electronic toll collection
- Traffic monitoring
- Payment processing
- Revenue tracking
- Customer relationship management
- Customer assistance
Timeline
Toll Attendant
State Of New Hampshire
08.2003 - 12.2025
IT Technician
United States Post Office
09.1998 - 06.2002
High School Diploma -
Medford Vocational High School
Some College (No Degree) - Information Technology
Boston University