John Swanner
Iowa Park,TX
Summary
Detail-oriented Insurance Adjuster with deep knowledge of property claims industry. Skilled in investigating and analyzing liability concerning personal, casualty or property loss. Strong command of conflict resolution and negotiation combined with high quality reporting and research skills. Excellent communication skills demonstrated through 10 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
14
14
years of professional experience
Work History
Claims Manager
Alacrity Solutions
02.2015 - Current
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Assistant Manager
McElroy Metal
09.2009 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Associate of Science -
Vernon College
Wichita Falls, TX05.2011
Skills
- Interview Claimants
- Building Construction Knowledge
- Information Updates
- Interior Water Damage Repair
- Determine Coverage
- Property Adjusting
- Team Motivation
- Insurance Policy Review
- Claims Understanding
- Claims Investigation and Research
- Hail and Wind Damage Assessment
- Property Claims
Timeline
Claims Manager
Alacrity Solutions
02.2015 - Current
Assistant Manager
McElroy Metal
09.2009 - 02.2015
Associate of Science -
Vernon College
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