John Swart

Dispatcher/Weighmaster

Martin Marietta

Cockeysville, MD

06.2017 - Current

Automated Scale Operation: Operate automated scales and software to generate precise customer tickets, ensuring accurate measurements and reliable documentation.
Training Administration: Conduct comprehensive, site-specific training sessions for visitors, emphasizing safety protocols and operational guidelines.
Site Coordination: Direct customers to designated areas using clear signage and proactive verbal instructions, improving site organization.
Record Maintenance: Maintain detailed records of aggregate tonnage and sales activities; prepare comprehensive reports to guide strategic decisions and operational improvements.
Administrative Coordination: Coordinates digital filing, data entry, and document management to ensure organized and accessible records for audit purposes.
Customer Communication: Manages customer calls and emails regarding pricing, product descriptions, and availability, significantly boosting customer satisfaction.
Interdepartmental Collaboration: Communicates with site personnel to verify accurate recording of sales activities and ensure prompt customer service.
Schedule Management: Coordinates and manage truck driver schedules using strategic planning and real-time updates for timely product pickups and deliveries, minimizing operational disruptions.
Client Relationship Development: Cultivates strong professional relationships with key clients, driving long-term business development.
Administrative Support: Provides administrative support to sales, operations, and audit teams to ensure smooth and efficient operations.