JOHN SWEARENGIN

Pharmacy Technician at Publix Pharmacy with strong expertise in claims processing and patient coordination. Demonstrated success in enhancing workflow efficiency and ensuring regulatory compliance. Proficient in EHR systems and effective in fostering team communication, leading to improved patient satisfaction and operational success. Dedicated to delivering exceptional service and optimizing healthcare processes.

Institute for Healthcare Improvement (IHI), QI 105: Leading Quality Improvement, PS 103: Human Factors and Safety, PS 104: Teamwork and Communication, L101: Introduction to Healthcare Leadership, TA 101: Introduction to the Triple Aim for Populations, OSHA Healthcare Workplace Safety Training

Native-level English

• Home Instead, Birmingham, AL, Healthcare Administration Intern, 09/01/24, 12/31/24, Shadowed department leads across operations, staffing, scheduling, client services, and marketing, Attended and evaluated new caregiver orientations and staff onboarding processes, Participated in community engagement and outreach, including senior health fairs and holiday donation events, Conducted client QA visits and follow-up calls, reinforcing relationship-focused care, Assisted Director of Operations in performance analysis and reporting for weekly planning, Collaborated on email marketing campaigns and event preparation to enhance client acquisition and retention, Observed and contributed to interdepartmental coordination among nearly 90 clients and caregivers
• Hoover ENT, Hoover, AL, Healthcare Administration Intern, 01/01/25, 05/31/25, Managed insurance reimbursements, processed claims, and corrected rejected submissions, Conducted prior authorizations for surgeries and CT scans, Posted insurance and patient payments to EHR and prepared collections notices, Participated in OSHA training and learned healthcare compliance procedures, Assisted with front desk operations and participated in staff interviews, Gained insight into practice management, patient coordination, and strategic planning
• Publix Pharmacy, Owens Cross Roads, AL, Pharmacy Technician, 07/01/21, Present, Fulfilled prescriptions, managed inventory, and ensured regulatory compliance, Supported daily operations and maintained accurate patient records, Provided personalized customer service and ensured timely workflow execution
• Legacy Homes, Huntsville, AL, Work Site Management, 05/01/19, 08/31/20, Organized construction job sites and supported project efficiency, Built positive relationships with vendors, coworkers, and supervisors