Summary
Overview
Work History
Education
Skills
Timeline
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John Szalay

Vero Beach,FL

Summary

Professional in customer service with robust experience in managing client relations and resolving issues efficiently. Known for strong teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and maintaining high standards. Reliable and flexible in meeting evolving business needs.

Overview

15
15
years of professional experience

Work History

Business Customer Service Representative

ATT Wireless
01.2018 - 04.2025
  • Demonstrated ability to resolve difficult customer issues while maintaining absolute professionalism with the appropriate tone and manner. Provided a high level of customer service by assisting clients with regards to billing, plans, upgrades, orders, and other phone-related matters. Responded to any queries concerning technical issues and resolved many issues without necessity of forwarding to technical department. Able to adapt to every changing environment over my seven year tenure
  • Responded promptly to customer calls and e-mails
  • Resolved customer inquiries and order issues efficiently.
  • Ensure returns and refunds were processed timely and accurately.
  • Sold new lines and upgrades, process purchase orders, request new lines of service and maintain customer service contracts.
  • Record details of inquiries, comments and complaints and details of each actions taken on customer accounts.
  • Provided customer tech support solved problem prior to sending to technical department.

Financial Consultant

PNC Bank
01.2015 - 01.2018
  • Successfully maintained customer relations by assisting clients with their financial needs and planning, including home equity loan applications. Performed other duty as teller by handling cash deposits and withdrawals and open bank accounts
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
  • Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
  • Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.

Sales Associate/management trainee

Corporate Telecom
01.2010 - 01.2015
  • Contributed to sales goals of the company, and provided customer service including queries on Cingular products, plans, and choosing the right phones and service for specific client needs.
  • Sold a large percentage of proprietary insurance, Direct TV and Dish Network services
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Edison High School
Edison, NJ

Skills

  • Skilled in Microsoft Office applications

  • Effective organizational skills

  • Effective written and verbal communication

  • Extensive knowledge of wireless products

  • Technical troubleshooting expertise

  • Sales expertise

  • Customer service

  • Relationship building

  • Call center experience

  • Conflict resolution

Timeline

Business Customer Service Representative

ATT Wireless
01.2018 - 04.2025

Financial Consultant

PNC Bank
01.2015 - 01.2018

Sales Associate/management trainee

Corporate Telecom
01.2010 - 01.2015

High School Diploma -

Edison High School

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John Szalay