John Tafolla
Kansas City,MO
Summary
Resourceful leader with years of results-oriented experience in business intelligence, operations management and client relations. Known for implementing effective solution's to drive leading performance with a collaborative, inclusive approach.
Overview
41
41
years of professional experience
Work History
Vice President/Operations Manager, Banking Finance
UMB Bank
Kansas City, MO
02.1997 - 02.2023
- Developed and implemented operational processes to ensure compliance with banking regulations.
- Monitored daily operations performance and identified areas for improvement.
- Conducted regular meetings with staff to discuss customer service issues and resolve problems.
- Coordinated with other departments to implement changes in policies and procedures related to banking operations.
- Managed day-to-day activities such as transactions processing, account maintenance, and customer support.
- Evaluated risk management practices to ensure adherence to internal control standards.
- Trained staff on new banking systems, technologies, procedures, and best practices.
- Supervised a team of 10+ employees responsible for daily operations tasks.
- Prepared weekly and monthly progress reports detailing operational performance metrics.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Developed and implemented strategic plans to achieve company objectives.
Supervisor of Operations
Data Center Incorporated
Hutchinson, KS
08.1982 - 07.1996
- Evaluated existing processes regularly for potential optimization opportunities.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
Education
Some College (No Degree) - Architectural Drafting
Hutchinson Community College
Hutchinson, KSSkills
- Resource Allocation
- Business Development
- Risk Management
- Staff Development
- Metrics Tracking
- Operations Management
- Decision-Making
- Team Leadership
- Strategic Planning
- Performance monitoring and evaluation
- Performance metrics analysis
- Budget Oversight
Affiliations
- Volunteered in various charity events (Salvation Army, Heart Health walk, American Royal, Adopt a Holiday family)
- Participated in various fundraisers
Accomplishments
- Receive a "WOW" recognition in team meeting for thinking outside the box preventing a customer impact event.
- Received a Gift Card for implementing a quality control measure.
Timeline
Vice President/Operations Manager, Banking Finance
UMB Bank
02.1997 - 02.2023
Supervisor of Operations
Data Center Incorporated
08.1982 - 07.1996
Some College (No Degree) - Architectural Drafting
Hutchinson Community College