John Talanoa
La'ie
Summary
Dynamic professional with a proven track record at Ritz Carlton Hotel, excelling in event coordination and operational efficiency. Skilled in training and development, I enhance team productivity while fostering strong relationships. Adapt at problem resolution, I implement optimized workflows that elevate guest experiences and drive organizational success.
Personable and organized, with natural aptitude for teamwork and problem-solving. Familiar with operational procedures and skilled in using software applications to streamline tasks and ensure efficiency. Capable of contributing to smooth workflow and achieving positive results in fast-paced environment.
Developed skills in fast-paced operational environment, focusing on teamwork and process improvement. Gained expertise in managing tasks efficiently and utilizing technology to enhance productivity. Looking to transition to new field where these abilities can drive success and foster growth.
Overview
3
3
years of professional experience
Work History
Banquet Porter
Ritz Carlton Hotel
04.2023 - Current
- Coordinated setup and breakdown of banquet events, ensuring timely execution and adherence to hotel standards.
- Maintained cleanliness and organization of event spaces, enhancing guest experience and operational efficiency.
- Assisted in inventory management for banquet supplies, contributing to effective resource utilization.
- Collaborated with culinary team to facilitate smooth service transitions during events, promoting teamwork and communication.
- Monitored equipment functionality, identifying maintenance needs to prevent service disruptions during events.
- Implemented efficient workflow processes for event setups, reducing preparation time without compromising quality.
Operations Team Member
Oahu Genius
04.2025 - Current
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Trained new team members on standard procedures and safety protocols..
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
Culture Presenter
Polynesian Cultural Center, PCC
04.2023 - 04.2025
- Developed engaging presentations that showcased Tongan culture and traditions.
- Collaborated with team members to enhance visitor experiences through storytelling techniques.
- Mentored new presenters, fostering skills in audience engagement and cultural representation.
- Coordinated with management to align programming with organizational goals and guest interests.
- Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
Education
Bachelor of Arts - Hospitality And Tourism Management
Brigham Young University - Hawaii
La'ie, HI06-2027
Skills
- Operational efficiency
- Workflow optimization
- Customer service
- Team leadership
- Task delegation
- Event coordination
- Training and development
- Time management
- Cultural representation
- Communication skills
- Problem resolution
- Team collaboration
- Transportation management
- Workforce management
- Relationship building
Timeline
Operations Team Member
Oahu Genius
04.2025 - Current
Banquet Porter
Ritz Carlton Hotel
04.2023 - Current
Culture Presenter
Polynesian Cultural Center, PCC
04.2023 - 04.2025
Bachelor of Arts - Hospitality And Tourism Management
Brigham Young University - Hawaii