Summary
Work History
Education
Skills
Languages
Timeline
Generic

John Tan

814 South West 5th Ave Hallandale ,Florida

Summary

Dynamic restaurant server with a proven track record at Lagomar Resort, excelling in customer satisfaction and upselling strategies. Recognized for enhancing guest experiences through attentive service and effective communication. Skilled in order taking and organization, consistently contributing to team success and fostering loyalty among patrons.

Work History

Restaurant Server

Lagomar Resort
2003 - 2019
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Banquet and Restaurant Server

Intercontinental Hotel
1999 - 2003
  • Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
  • Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
  • Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
  • Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
  • Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
  • Maintained an organized and clean work area by consistently clearing tables, resetting place settings, and restocking supplies as necessary.
  • Enhanced guest dining experience by providing attentive and personalized service during banquet events and restaurant meals.
  • Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron.
  • Assisted in inventory management through accurate documentation of product usage during shifts, helping maintain adequate stock levels at all times.
  • Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.

Restaurant Server

Marthas Restaurant
1999 - 2003
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Jose P Laurel High School
Manila Philippine

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service

Languages

English
Professional Working

Timeline

Restaurant Server

Lagomar Resort
2003 - 2019

Banquet and Restaurant Server

Intercontinental Hotel
1999 - 2003

Restaurant Server

Marthas Restaurant
1999 - 2003

Jose P Laurel High School
John Tan