John Tappin

Leading a national team of Network Engineers to accomplish Organizational goals as well as customer and company goals. Collaborate with team and stakeholders to ensure smooth project delivery. Balance intake distribution and project delivery. Routing intakes to peer teams as well as well as my team. Piloting and Shaping many critical tools such as AtTask, Jira, Service Now.

Piloting and Optimizing workflow tools such as Jira, AtTask, and Service Now to enhance usability for customers and end-users. Creating reporting functions for measuring team and resource productivity metrics

Tracking and Reporting project progress and intake metrics to leadership.

Create productivity reports in power-bi, jira and Service Now.

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• Coordinated with cross-functional teams to align on business objectives.
• Analyzed performance metrics to identify areas for improvement and growth.
• Streamlined processes to enhance operational efficiency and reduce bottlenecks.
• Implemented best practices for inventory management and resource allocation.
• Monitored staff performance and addressed issues.
• Coached, mentored and trained team members in order to improve their job performance.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Provided leadership during times of organizational change or crisis situations.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Recruited and hired qualified candidates to fill open positions.
• Created monthly reports for senior management summarizing operational performance metrics.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

• Designed network infrastructure to improve connectivity and reliability across multiple sites.
• Implemented security protocols to protect sensitive data and systems.
• Managed troubleshooting processes to resolve network issues and minimize downtime.
• Functioned as a network engineer from December 2009 until 2016.
• Led enterprise-level projects, including Sigtran Diversity project, establishing MPLS-TE tunnels for dual-path signaling traffic to prevent brownout scenarios and mitigate application failures.Configured Netflow on various Cisco devices throughout the enterprise, which required changes to TCAM settings on multiple nodes.Deployed DDoS protection across the network which used packet per second thresholds to automatically trigger black hole routes for the offending IP address