John Tatum
Charlotte,NC
Summary
-Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.
-Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
-Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Field Supervisor
USIC Locating Services
12.2021 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
President
Tatum Management LLC
12.2019 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Project Manager
Tri-Star Bases
01.2019 - 12.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
Account Manager
Nolan Transportation Group, LLC
01.2018 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Computer Programming
Central Piedmont Community College
Charlotte, NCMyers Park High School
Charlotte, NCSkills
- Field Operations
- Schedule Coordination
- Operations Planning
- Task Delegation
- Technical knowledge
- Project Management
- Customer Service
- Customer Relations
Accomplishments
Customer Service Excellence Award
Timeline
Field Supervisor
USIC Locating Services
12.2021 - Current
President
Tatum Management LLC
12.2019 - Current
Project Manager
Tri-Star Bases
01.2019 - 12.2021
Account Manager
Nolan Transportation Group, LLC
01.2018 - 01.2019
Computer Programming
Central Piedmont Community College
Myers Park High School