Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

JOHN TAYLOR

Apple/Windows MDM Administrator
Cordova,TN

Summary

Versatile tech expert with a robust history in managing Apple, Android, and Windows systems. Skilled in device management, automation, app development, and scripting, offering a diverse skill set to optimize and elevate IT infrastructures.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Addigy MDM Specialist

CDW
Remote
09.2023 - Current
  • Specialized in Addigy MDM administration
  • Developed and automated scripts for system optimization
  • Created Mac applications using Apple tools and scripting
  • Offered advanced troubleshooting for Mac devices
  • Collaborated closely with teams to ensure MDM compliance.
  • Managing multiple endpoints - As few as 5 and as high as 2000 endpoints.

Mac Administrator

Community IT Innovators
Washington, DC
02.2023 - 09.2023
  • Managed MDMs including Addigy, Jamf, and Intune
  • Utilized Bash scripting for automation and app creation
  • Assisted in onboarding, reporting, and configuring for clients
  • Ensured Apple device security and performance
  • Regularly consulted with Non-Profit clients to optimize their Apple device usage.

Support Specialist II

Williams-Sonoma
Memphis, TN
11.2022 - 12.2022
  • Addressed Endpoint resolutions and system troubleshooting
  • Maintained Windows 10/11 systems and servers
  • Assisted with the rollout of software updates
  • Collaborated with the team to optimize system performance.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Application Developer/macOS Engineer

ATOS IT Services
Remote, TN
06.2022 - 08.2022
  • Managed Jamf Cloud administration & Mac system management
  • Developed Mac application packages using Jamf Tools, Apple tools, and scripting
  • Assured the consistent performance of macOS systems
  • Worked with cross-functional teams for application integration.
  • Designed new features for mobile apps to provide mobile functionality for brand features.

System Administrator/Apple Engineer II

Frontdoor, Inc
Memphis, TN
08.2017 - 01.2021
  • Oversaw Jamf, Windows, and Apple device administration
  • Engaged in scripting, MacOS package installation, and Intune administration
  • Delivered regular training sessions for team members
  • Maintained device security protocols and ensured regular updates.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.

Education

High School Diploma -

Ridgeway High School, Memphis, TN
01.2008 - 05.2012

Jamf Certified Tech (2019-10) ACSP 10.14+ (2019-10 - undefined

Addigy Basics Academy

Skills

Cloud Experience

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Accomplishments

  • Spearheaded the integration of an MDM system for Frontdoor, Inc, leading to a 40% improvement in device management efficiency.
  • Developed a Mac application that streamlined workflows, receiving a 95% positive feedback rate.
  • Successfully led a team to transition over 2,000 devices to a new MDM system within a tight three-month window.
  • Conducted training sessions on new technologies and tools, boosting team productivity by 30%.

Certification

Jamf 200 Certified Tech

Timeline

Addigy MDM Specialist - CDW
09.2023 - Current
Mac Administrator - Community IT Innovators
02.2023 - 09.2023

Addigy Basics Academy

12-2022
Support Specialist II - Williams-Sonoma
11.2022 - 12.2022
Application Developer/macOS Engineer - ATOS IT Services
06.2022 - 08.2022

Jamf 200 Certified Tech

10-2019

ACSP 10+

10-2019
System Administrator/Apple Engineer II - Frontdoor, Inc
08.2017 - 01.2021
Ridgeway High School - High School Diploma,
01.2008 - 05.2012
Addigy Basics Academy - Jamf Certified Tech (2019-10) ACSP 10.14+ (2019-10,

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JOHN TAYLORApple/Windows MDM Administrator