JOHN TAYLOR
Apple/Windows MDM Administrator
Cordova,TN
Summary
Versatile tech expert with a robust history in managing Apple, Android, and Windows systems. Skilled in device management, automation, app development, and scripting, offering a diverse skill set to optimize and elevate IT infrastructures.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Addigy MDM Specialist
CDW
Remote
09.2023 - Current
- Specialized in Addigy MDM administration
- Developed and automated scripts for system optimization
- Created Mac applications using Apple tools and scripting
- Offered advanced troubleshooting for Mac devices
- Collaborated closely with teams to ensure MDM compliance.
- Managing multiple endpoints - As few as 5 and as high as 2000 endpoints.
Mac Administrator
Community IT Innovators
Washington, DC
02.2023 - 09.2023
- Managed MDMs including Addigy, Jamf, and Intune
- Utilized Bash scripting for automation and app creation
- Assisted in onboarding, reporting, and configuring for clients
- Ensured Apple device security and performance
- Regularly consulted with Non-Profit clients to optimize their Apple device usage.
Support Specialist II
Williams-Sonoma
Memphis, TN
11.2022 - 12.2022
- Addressed Endpoint resolutions and system troubleshooting
- Maintained Windows 10/11 systems and servers
- Assisted with the rollout of software updates
- Collaborated with the team to optimize system performance.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Application Developer/macOS Engineer
ATOS IT Services
Remote, TN
06.2022 - 08.2022
- Managed Jamf Cloud administration & Mac system management
- Developed Mac application packages using Jamf Tools, Apple tools, and scripting
- Assured the consistent performance of macOS systems
- Worked with cross-functional teams for application integration.
- Designed new features for mobile apps to provide mobile functionality for brand features.
System Administrator/Apple Engineer II
Frontdoor, Inc
Memphis, TN
08.2017 - 01.2021
- Oversaw Jamf, Windows, and Apple device administration
- Engaged in scripting, MacOS package installation, and Intune administration
- Delivered regular training sessions for team members
- Maintained device security protocols and ensured regular updates.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Education
High School Diploma -
01.2008 - 05.2012
Jamf Certified Tech (2019-10) ACSP 10.14+ (2019-10 - undefined
Skills
Cloud Experience
IOS
MacOS
Windows
Office 365 Administration
Technical aptitude
Computer Repair
Software installation/Packaging
Mobile Device Android and iOS
Executive Support
Technical Documentation
Perience using Google (G-Suite), Okta, and SSO
Mobility(Sales and Troubleshooting}
Accomplishments
- Spearheaded the integration of an MDM system for Frontdoor, Inc, leading to a 40% improvement in device management efficiency.
- Developed a Mac application that streamlined workflows, receiving a 95% positive feedback rate.
- Successfully led a team to transition over 2,000 devices to a new MDM system within a tight three-month window.
- Conducted training sessions on new technologies and tools, boosting team productivity by 30%.
Certification
Jamf 200 Certified Tech
Timeline
Addigy MDM Specialist - CDW
09.2023 - Current
Mac Administrator - Community IT Innovators
02.2023 - 09.2023
Addigy Basics Academy
12-2022
Support Specialist II - Williams-Sonoma
11.2022 - 12.2022
Application Developer/macOS Engineer - ATOS IT Services
06.2022 - 08.2022
Jamf 200 Certified Tech
10-2019
ACSP 10+
10-2019
System Administrator/Apple Engineer II - Frontdoor, Inc
08.2017 - 01.2021
Ridgeway High School - High School Diploma,
01.2008 - 05.2012
Addigy Basics Academy - Jamf Certified Tech (2019-10)
ACSP 10.14+ (2019-10,