John Taylor
Atlanta,GA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Buckhead America
Atlanta, GA
10.2021 - Current
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards.
- Meet and greet guest and respond to guest inquiries, request and issues in a timely, friendly and efficient manner and resolve guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Residential Home Manager
Chanan Foundation
Douglasville, GA
11.2020 - 06.2023
- Conducted staff meetings and provided training on safety, health, and emergency procedures.
- Established policies and procedures for admitting, transferring, discharging residents in accordance with state regulations.
- Developed and maintained a comprehensive resident care plan to meet the individual needs of each resident.
- Ensured proper documentation of medical records, incident reports, and other pertinent information related to resident care.
- Implemented strategies for developing relationships with families of residents as well as community partners.
- Maintained inventory of supplies necessary for providing services to residents.
- Reviewed financial statements regularly to stay within budget guidelines.
Valet Attendant Supervisor
Great Wolf Lodge Resort
Scotrun, PA
06.2018 - 09.2020
- Supervise and direct valet attendants to ensure efficient service delivery and customer satisfaction.
- Ensure that all vehicles are parked in a safe, secure, and organized manner.
- Train new valet attendants on job duties, safety protocols, and customer service standards.
- Monitor parking lot for any suspicious activity or unauthorized vehicle use.
Production Line Supervisor
James Alexander
Blairstown, NJ
11.2017 - 05.2019
- Ensured efficient and safe operation of production lines by monitoring and directing workflow.
- Supervised the daily activities of production line workers, providing guidance and support to ensure compliance with safety regulations.
- Coordinated with other departments to prioritize production schedules and assigned tasks accordingly.
- Maintained accurate records of inventory levels, materials used, labor costs, and other related data.
Front Office Manager/Night Auditor
Pocono Mountain Villas by Exploria Resorts
East Stroudsburg, PA
04.2017 - 11.2017
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
Program Manager for HIV Testing Program
Dept of Health & Human Services
ChananPinellas Park, FL
12.2004 - 06.2016
- Cultivated relationships with community partners to ensure successful implementation of program.
- Coordinated outreach events to promote HIV testing services in targeted areas.
- Identified funding sources for program operations and prepared grant applications.
- Recruited, trained and supervised staff members responsible for conducting HIV tests.
- Assisted clients in accessing post-test counseling services and other support resources available in the community.
Education
Associate Degree in Nursing -
St Petersburg College
St Petersburg Florida06-2013
Bachelor of Science - Computer And Information Systems Security
Hartwick College
Oneonta, NY03-2003
Skills
- Team Building And Supervision
- Performance Evaluation Conduction
- Standards Compliance
- Customer Assistance And Interaction
- Hotel Reservation Systems
- Guest Inquiry Resolution
- Guest Complaint Resolution
- Oral And Writing Communication
Affiliations
- 20+ years in Big Brother program
- 6 years as First responder volunteer
Certification
- CPR certified
- OSHA/HIPPA compliance
Timeline
Front Desk Supervisor
Buckhead America
10.2021 - Current
Residential Home Manager
Chanan Foundation
11.2020 - 06.2023
Valet Attendant Supervisor
Great Wolf Lodge Resort
06.2018 - 09.2020
Production Line Supervisor
James Alexander
11.2017 - 05.2019
Front Office Manager/Night Auditor
Pocono Mountain Villas by Exploria Resorts
04.2017 - 11.2017
Program Manager for HIV Testing Program
Dept of Health & Human Services
12.2004 - 06.2016
Associate Degree in Nursing -
St Petersburg College
Bachelor of Science - Computer And Information Systems Security
Hartwick College
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