John T. Bowman
Fuquay-Varina,NC
Summary
Seasoned and strategic Technology & Telecommunications Executive with over 35 years of leadership in global network operations, managed services, cybersecurity, and client support. Retired in February 2023 and now seeking new opportunities to contribute my expertise in executive leadership, digital transformation, and large-scale operational excellence. Proven track record of building high-performance teams and delivering measurable business outcomes across commercial and federal sectors.
Overview
44
44
years of professional experience
Work History
AVP/Director, Shared Services
AT&T Technology Operations
Durham, NC
01.2016 - 01.2023
- Directed global carrier support (AIM) across Asia-Pacific, EMEA, and the Americas.
- Oversaw Tier 3 transport support (CENTAC) for legacy and emerging technologies.
- Led Executive Escalations and Wholesale Project Management teams.
- Drove service quality via dedicated QA and SLA Validation teams.
AVP, Managed Services – Americas Region
AT&T Technology Operations
Durham, NC
01.2006 - 01.2016
- Managed service assurance across the US, Brazil, and CALA.
- Led support centers for major federal clients (VA, DHS, Treasury, FAA).
- Directed AT&T Dedicated Internet and Business DSL support teams.
- Oversaw Alaska-specific telecom operations (AlasCom division).
Executive Director, Managed Security Services (MSS)
AT&T Outsourcing Solutions
Durham, NC
01.2005 - 01.2006
- Led threat and fault monitoring for firewall and intrusion detection services.
- Managed virtual firewall networks for DOJ’s JUTNET initiative.
Executive Director, Managed Network Services
AT&T Outsourcing Solutions
Durham, NC
01.2003 - 01.2005
- Delivered tailored service assurance to high-profile clients including Merrill Lynch and GM.
- Managed router and enhanced VPN services.
Managing Director, Managed Services & IT
VISTA Information Technologies
Herndon, VA
01.2000 - 01.2003
- Established 24/7 Enterprise Management Center and Tier 1/2 support for Cisco-based solutions.
- Oversaw nationwide corporate IT and security policy development.
Senior Manager / Manager III Roles
MCI WorldCom
Cary, NC
01.1994 - 01.2000
- Led managed services for 300+ Fortune 500 clients with 10K+ devices.
- Directed Tier 3 technical support and Tier 1 operations teams.
Manager, NMC & Customer Service Center
GTE Spacenet
McLean, VA
01.1987 - 01.1994
- Managed 22,000+ VSAT nodes supporting clients such as NBC, CNN, and ABC.
SIGINT / Electronic Warfare Specialist
United States Marine Corps
01.1979 - 01.1987
- Operated EW/SIGINT systems; held Top Secret (TS/SBI) clearance.
- Received Joint Service Commendation Medal for NSA support.
Education
MBA -
University of Phoenix
BS -
Excelsior College
AA -
Anne Arundel Community College
Skills
- Global Operations Leadership
- Telecom & Network Infrastructure
- Managed & Outsourced Services
- Cybersecurity & Risk Management
- Government & Regulatory Engagement
- Executive Escalation Management
- Strategic Vendor Relations
- Quality Assurance & SLA Management
References
Available upon request
Security Clearance
Top Secret (TS) with Special Background Investigation (SBI) – Inactive
Timeline
AVP/Director, Shared Services
AT&T Technology Operations
01.2016 - 01.2023
AVP, Managed Services – Americas Region
AT&T Technology Operations
01.2006 - 01.2016
Executive Director, Managed Security Services (MSS)
AT&T Outsourcing Solutions
01.2005 - 01.2006
Executive Director, Managed Network Services
AT&T Outsourcing Solutions
01.2003 - 01.2005
Managing Director, Managed Services & IT
VISTA Information Technologies
01.2000 - 01.2003
Senior Manager / Manager III Roles
MCI WorldCom
01.1994 - 01.2000
Manager, NMC & Customer Service Center
GTE Spacenet
01.1987 - 01.1994
SIGINT / Electronic Warfare Specialist
United States Marine Corps
01.1979 - 01.1987
MBA -
University of Phoenix
BS -
Excelsior College
AA -
Anne Arundel Community College