Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesManager

John Tedford

Fayetteville,AR

Summary

Results-driven team player with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Results-driven independent thinker bringing 26+ years of experience in insurance claims operations, with another 7 years as a Regional Operations Manager. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.

Experienced Private Security Officer with one years of experience in hands on security. Excellent reputation for resolving problems and improving customer satisfaction. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

45
45
years of professional experience

Work History

Owner/Operator

T And H Farms
Fayetteville, Arkansas
09.2016 - Current
  • Managed day-to-day business operations.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Introduced new methods, practices and systems to reduce hatch to harvest times.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Fostered strong professional network and partnership building skills to connect with quality leads
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Completed preventive maintenance and mechanical repairs on vehicles
  • Invoiced, collected monies due and settled accounts with buyers each day

Private Security Officer

Allied Universal Security Services
Lowell, AR
09.2020 - 03.2021
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites, tailored to each customer location.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Performed pat-downs and metal detector checks to look for unauthorized materials and weapons.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences

Field Claims Investigator

State Farm Automobile Insurance Company
Fayetteville, AR
03.1993 - 08.2019
  • Conducted electronic and field investigations of accident scenes, involved vehicles and coverage questions.
  • Collaborated with federal agencies on investigations.
  • Conducted impartial investigations into complaints by employees.
  • Conducted interviews with witnesses and clients.
  • Interviewed and interrogated suspects.
  • Secured evidentiary information to reinforce findings and original claims.
  • Documented findings and prepared detailed reports.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Testified in court during civil proceedings and trials, arbitrations and mediations.
  • Kept current on all agency and state policies, rules, regulations and statutes.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Completed legal and safe searches of vehicles, property and containers.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Identified issues, analyzed information and provided solutions to problems
  • Prepared variety of different written communications, reports and documents
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Regional Field Operations Manager

Enterprise Rent-A-Car
Huntsville , AL
03.1985 - 09.1997
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
  • Hired, trained and provided support to an average of 10 new employees per calendar year.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Helped plan marketing strategies.
  • Built loyal account base and long-term business relationships with various accounts.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Generated and developed leads, using networking and proven marketing system to acquire new clients.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed processes to save on costs and prevent losses.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Collaborated with assistant managers to open and close each office, handle large transactions and manage inventory.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class marketing and customer service work.
  • Interacted well with customers to build connections and nurture relationships

Education

Bachelor Of Arts - Business Administration And Management

Arkansas Tech University
Russellville, AR
05.1983

Skills

  • Risk and Mitigation Analysis
  • Marketing Tactics
  • Analytical and Critical Thinker
  • Thrive Under Pressure
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Approachable and Outgoing
  • Managing Employee Relations
  • Leadership and People Development
  • Effective Communicator and Public Speaker
  • Integrity and Transparency
  • Industry Expertise
  • Operations oversight
  • Sales negotiation
  • Logistics planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Private Security Officer

Allied Universal Security Services
09.2020 - 03.2021

Owner/Operator

T And H Farms
09.2016 - Current

Field Claims Investigator

State Farm Automobile Insurance Company
03.1993 - 08.2019

Regional Field Operations Manager

Enterprise Rent-A-Car
03.1985 - 09.1997

Bachelor Of Arts - Business Administration And Management

Arkansas Tech University

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